EVELYN R. DAVIS
Hyattsville,MD
Summary
Seasoned Operations Manager and talented leader with 10 (+) years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward thinker that is also strong, motivated and self starter dedicated to increasing company goals.
Overview
10
10
years of professional experience
Work History
Operations Manager
VLE Trucking LLC
06.2020 - Current
- Proven experience in administrative or clerical roles preferred
- Proficient in data entry and accurate typing skills
- Provide leadership to staff with focus on advisor training and supervision, operational management and assessment of business
- Experience in supervising (3-4) professional employees
- Ability to adapt readily to situations / good judgment and problem solving
- Strong interpersonal skills with ability to communicate effectively and professionally
- Direct, developed, and implemented overall operations of transportation network including safety, compliance, equipment, and staff
- Develops and directs operational policies and procedures to ensure safety and efficiency in all transportation activities
- Strategize and process improvements to ensure everyone completes assigned task
- Manage operations team to ensure seamless transportation services, including routing, scheduling, and driver coordination
- Hire and train employees and managing quality assurance programs
- Compile and discussed employee's performance appraisals, along with addressing employee performance and corrective action plans; along with providing employee motivation
- Responsible for managing end-to-end operations within VLE TRUCKING includes supply chain, and working internally with leadership, sales, and teams to optimize business' supply chain and align it with growth goals
- Collaborate with freight companies to plan deliveries and shipments along with relationship building
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding
- Coordinated driver dispatch to accomplish daily delivery requirements
- Organized records of vehicles, schedules and completed orders
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities
- Supervised operations staff and kept employees compliant with company policies and procedures.
MASTER RECRUITER
Centura College & Allied Health - Aviation Inst
06.2017 - 04.2020
- Oversaw recruitment process - enrollment of prospective students who met school's enrollment criteria along with military veterans, international students, and other specialized student groups
- Displayed excellent communication skills and coordinated with other college departments to assist students with enrollment
- Developed and assisted with annual recruitment and admissions calendar events
- Served as primary contacts for invitations for community recruitment opportunities
- Played lead role in developing and implementing new student orientation process of 25-50 students
- Collected, organized, and analyzed data to develop informed strategies to meet recruitment goals
- Evaluated each prospective student based on their interest, desires, needs, qualifications, motivations, commitments, and determination
- Participated in hiring, training, and evaluation of recruitment team members to ensure policies, team involvement, planning, goal setting
- Developed and executed comprehensive transfer recruitment and communications plan, setting clear enrollment targets & exceeding goals
- Tracked and reported on status and trends of prospective students and applicants from recruitment – enrollment – to graduation
- Performed complex and highly responsible duties in administering recommendation eligibility and other appropriate programs
- Conducted orientation and information sessions for prospective students and parents
- Represented College at community events, presentations, and forums
- Supervised special admissions functions as it relates to military veterans, international students, and other specialized student group
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Developed and implemented plans to improve recruitment process.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Advocated for staff members, helping to identify and resolve conflicts.
Education
Master's Degree - Business Management / Human Resources
03.2013
Skills
- Employee Orientation
- Staff Training and Development
- Client Relations
- Interpersonal Communications
- MS Office 360-Excel
- Problem-Solving
- Organization and Time Management
- Planning and Coordination
- Policy and Procedure Implementation
- Recruiting and Hiring
Accomplishments
- Documented and resolved Safety Issues which led to company passing DOT inspection.
- Used Microsoft Excel to develop company Revenue tracking spreadsheets.
- Generated over $185,000.00 within 6 months for new trucking company traction
- Achieved increasing company yearly goal by recruiting & enrolling over 85% of enrolled students
- Created step by step handbook for Admission team to guide through Admission process
- Implemented a variety of innovative strategies to increase student self-sufficiency
- Promoted to Master Rep after 1 year with the company.
- 2yrs of Facility Manager
- 10yrs Daycare Owner
- 5yr Retail Manager
Timeline
Operations Manager - VLE Trucking LLC
06.2020 - Current
MASTER RECRUITER - Centura College & Allied Health - Aviation Inst
06.2017 - 04.2020
Strayer University - Master's Degree, Business Management / Human Resources
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