Summary
Overview
Work History
Education
Timeline
CustomerServiceRepresentative

Evelyn R Jenkins

Lauderdale,United States

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Advance Financial 247
Nashville, TN
03.2018 - 11.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Calculated fees due, interest and change for customer transactions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Performed various money center services to customers.
  • Balanced safe, prepared tills and prepared register bags for next sales date.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Prepared bank deposits and corporate cash shipments.
  • Researched and resolved account discrepancies.
  • Investigated financial inconsistencies to solve discrepancies and reported to manager.
  • Counted, balanced and reconciled cash and credit card payments [Timeframe] and identified gaps in proper cash-handling procedures.
  • Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
  • Answered customers' financial questions completely and accurately to cultivate trusting and loyal relationships with clients.

Sales Representative

Dior Fragrances
Columbus, GA
05.2015 - 12.2016
  • Increased sales by offering advice on purchases and promoting additional products.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Worked to build relationships with customers and built potential for additional sales.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Sales Consultant

Michael Germain Fragrances
Columbus, GA
10.2014 - 12.2016
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided sales and customer service assistance to walk-in traffic
  • Maximized customer retention by resolving issues quickly.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained organized, presentable merchandise to drive continuous sales.

Volunteer

Area On Aging
Columbus, GA
08.2011 - 08.2016
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Greeted visitors and answered questions about program, requirements and opportunities.
  • Volunteered with groups and organizations to help make measurable differences for program recipients.
  • Planned and delivered numerous activities and special events for programs and services.
  • Supported staff with clerical work and other office tasks.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.

Fragrance Sales Freelancer

Purlax
Columbus, GA
05.2012 - 10.2014
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Counter Manager

Dillards Department Store Lancôme Cosmetics
Columbus, GA
10.2006 - 11.2009
  • Operated cash register to accurately complete customer financial transactions.
  • Organized sale events and created eye-catching product displays to attract customers to [Type] counter.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
  • Trained, coached and motivated [Number]-person team to achieve personal productivity and company goals and objectives.
  • Performed all stock keeping processes and assisted in replenishing all items as per company policy.
  • Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
  • Facilitated strategies to present and sell merchandise through regular product demonstrations.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Education

No Degree - Pre-Nursing Studies

Copiah-Lincoln Community College
Wesson, MS

Meridian Community College
Meridian, MS

Timeline

Customer Service Representative

Advance Financial 247
03.2018 - 11.2021

Sales Representative

Dior Fragrances
05.2015 - 12.2016

Sales Consultant

Michael Germain Fragrances
10.2014 - 12.2016

Fragrance Sales Freelancer

Purlax
05.2012 - 10.2014

Volunteer

Area On Aging
08.2011 - 08.2016

Counter Manager

Dillards Department Store Lancôme Cosmetics
10.2006 - 11.2009

No Degree - Pre-Nursing Studies

Copiah-Lincoln Community College

Meridian Community College

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Evelyn R Jenkins