Evelyn Sharma
Manvel,USA
Summary
Sales Operations Specialist with a proven track record at Lexia Learning, excelling in strategic planning and innovative problem-solving. Expertise in streamlining sales processes to enhance efficiency and drive results. Skilled in interpreting high-level sales strategies and translating them into actionable system and process requirements. Recognized as a CRM subject matter expert, adept at creating reports and managing dashboards to deliver critical business insights.
Overview
10
10
years of professional experience
Work History
Sales Operation Specialist
LEXIA LEARNING
06.2021 - Current
- Executed proactive sales operations, ensuring order accuracy and efficient processing.
- Generated reports and forecasts to enhance decision-making processes.
- Resolved order discrepancies through collaboration with Sales and Order Management teams.
- Managed multiple projects concurrently, guaranteeing timely completion of all tasks.
- Identified improvement opportunities within company processes and implemented effective solutions.
- Supported Sales team daily by managing quote/proposal customization via Salesforce (CRM).
- Designed a report to assist with complex orders entering the pipeline.
- Served as primary contact for Mid-Atlantic and Southeast Sales teams, overseeing 100+ accounts.
Sales Support Specialist
NETWORK INNOVATIONS
Missouri City, TX
09.2020 - 06.2021
- Facilitated understanding of production options among sales staff to enhance customer service.
- Collaboratively developed custom solutions on Microsoft Dynamics (CRM) Platform, completing projects efficiently.
- Promoted continuous improvement in processes and productivity across clients and internal teams.
- Processed client orders and created proposals to support sales team during absences.
- Ensured fulfillment of customer requests, exceeding expectations through effective departmental collaboration.
- Recognized as acting manager during supervisor absence by leadership team.
- Created training manual detailing processes for onboarding new sales staff.
- Drafted template quotes to expedite proposal processing for high-profile accounts such as Nabors Drilling and Exelon.
Accounts Specialist
DHI TELECOM
Houston, TX
09.2018 - 09.2020
- Cultivated relationships with existing and prospective leads to uncover new opportunities.
- Negotiated profitable deals, drafting proposals and contracts for clients.
- Collaborated with ISP sales to design and implement innovative sales strategies.
- Utilized Salesforce CRM for effective account management and new hire onboarding support.
- Served as primary liaison for over 120 government accounts.
- Established and executed a new structure for Business Development department.
- Revived dormant accounts, successfully recapturing clients lost to competitors.
- Managed key government accounts including Lockheed Martin, Northrop Grumman, US Army, and Special Operations Joint Task Force.
Project Manager
VANGARD CONCEPT OFFICES
Pleasanton, CA
11.2016 - 08.2018
- Guided project scope and implemented change management processes to maintain critical path.
- Liaised with stakeholders, preparing briefs, reports, and planning documentation.
- Navigated project schedules from schematic design through construction management.
- Controlled project budgets between $200K and $1M, ensuring quality outcomes.
- Collaborated with stakeholders to develop effective project implementation strategies.
- Executed projects for clients including Warriors, Workday, Cisco, Facebook, Apple, and Polycom.
- Promoted innovative furniture concepts as social media ambassador.
Office Coordinator
COLDWELL BANKER
Sacramento, CA
10.2015 - 11.2016
- Supported data entry and maintenance of Real Estate listing portal, assisting associates in transactions.
- Provided administrative support to management by preparing accounts receivable documentation.
- Analyzed daily operations data, enabling management to make informed decisions.
- Prepared and reviewed documents, ensuring compliance with internal policies and contract consistency.
- Collaborated on project management initiatives with marketing coordinator and office administrator.
- Maintained confidentiality of sensitive information within high-visibility environments.
- Created flyers and social media posts for upcoming open houses, supporting marketing efforts.
- Streamlined office organization to enhance efficiency and accessibility for real estate agents.
Education
BA - Communication/Public Relations
California State University of Sacramento
Sacramento, CASkills
- Goal attainment
- Problem solving
- Strategic planning
- Microsoft Office Suite
- Data analysis
- Panda Doc
- Microsoft Teams
- Adobe
- Microsoft Dynamics
- Excellent communication skills
- Formulating contracts (CPQ)
- High attention to detail
- Salesforce CRM
- Customer service-oriented
- Self-Management
- Relationship Management
- Experience with SaaS Products
- Process and procedure development
Affiliations
Treasurer, Public Relations Student Society of America (PRSSA)
Community Service
- Fundraising volunteer, California State University of Sacramento, CA
- Volunteer, Blood Source Green and Gold Campaign, CA
References
References available upon request.
Timeline
Sales Operation Specialist
LEXIA LEARNING
06.2021 - Current
Sales Support Specialist
NETWORK INNOVATIONS
09.2020 - 06.2021
Accounts Specialist
DHI TELECOM
09.2018 - 09.2020
Project Manager
VANGARD CONCEPT OFFICES
11.2016 - 08.2018
Office Coordinator
COLDWELL BANKER
10.2015 - 11.2016
BA - Communication/Public Relations
California State University of Sacramento
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