Even Chea
Woodbury,MN
Summary
Dedicated Direct Support Professional (DSP) with 5 years of direct care experience. Provides assistance with daily living activities and basic mobility to maintain overall wellness. Well-versed in medication administration procedures and recreational activity planning. Compassionate Direct Support Professional offers record of success in meeting client needs. Trained in proper procedures for ADL and mobility support. Cares about patient well-being and emotional health. Thoughtful DSP bringing quality care to basic human needs. Runs errands and completes everyday tasks for patients. Exceeding expectations to provide high level of care. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
Mary T Inc
BROOKLYN PARK, MN
09.2021 - Current
- Helped client to care for and maintain personal belongings, keeping secure and under client's control
- Delivered active treatment services as outlined in personal care plans
- Transported clients to appointments, activities and community outings
- Guided clients in administering proper dose and timing of medications
- Worked cooperatively with client families, co-workers and supervisors to support client
- Treated clients with kindness, dignity and respect at all times
- Offered encouragement, coaching and emotional support to help clients achieve established goals
- Wrote reports detailing support and service provided throughout each shift.
Direct Support Professional
Richangel Care
St. Paul
08.2018 - 08.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Education
Automotive Tec -
Hennepin Technical College
Brooklyn Park, MN05.2024
Skills
- Progress Documentation
- ADL support
- Direct Patient Care
- Care Delivery
- Chronic Disease Management
- Goal Setting
- Conflict resolution
- Client Support
- Computer literacy
- Safety Monitoring
- Time management
- Active listening
- Medication administration
- Client Transportation
- Decision-making support
- Personal care assistance
- Indirect Patient Care
- Disability Awareness
- Reliable Transportation
- Patient Management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Direct support certificate
Additional Information
1. Technical Skills and Expertise:
• I have strong knowledge in automotive technology and service advising.
• I’m well-versed in understanding vehicle systems, including EVAP systems and engine performance.
• I hold several certifications and have completed specialized training.
2. Customer Service Experience:
• I’m focused on improving customer experience during vehicle repair visits.
• I’ve effectively communicated with customers and resolved their issues.
3. Organizational Skills:
• I can manage day-to-day operations and maintain a high level of organization as a service advisor.
• I’ve created schedules and coordinated team efforts.
4. Problem-Solving Abilities:
• I’ve successfully identified and resolved conflicts or challenges in the workplace.
• I have a solid approach to diagnosing and fixing technical issues in vehicles.
5. Strong Communication:
• I’m proficient in writing essays and conducting research, which demonstrates my ability to convey information clearly and persuasively.
• My communication skills help me explain complex technical issues to customers in an understandable way.
6. Teamwork and Leadership:
• I have experience working collaboratively with colleagues and leading projects or initiatives.
• I’ve supported my team and contributed to a positive work environment.
7. Continuous Learning and Adaptability:
• I’m passionate about staying updated with the latest advancements in automotive technology and service procedures.
• I engage in professional development activities, such as attending workshops and pursuing additional certifications.
8. Personal Attributes:
• I’m detail-oriented, proactive, and dedicated to providing excellent service.
• Personal experiences have shaped my career goals and work ethic.
Languages
English
Full Professional
Timeline
Direct Support Professional (DSP)
Mary T Inc
09.2021 - Current
Direct Support Professional
Richangel Care
08.2018 - 08.2021
Automotive Tec -
Hennepin Technical College