Evencia Balbina de-SOUZA
Nottingham
Summary
I’m a motivated Exercise Science student with strong customer service and leadership experience, currently pursuing an associate degree at CCBC Essex. Bilingual and passionate about patient care and rehabilitation. Seeking a part-time Physical Therapy Aide position to gain hands-on experience and contribute to a collaborative clinical environment.
Overview
3
3
years of professional experience
Work History
Shift Manager
Chick-fil-A
12.2022 - Current
- Lead and train a team of 10–15 employees to ensure efficient operations and excellent customer service
- Handle high-volume service with professionalism, maintaining accuracy and speed under pressure
- Resolve customer concerns with empathy and effective communication
- Support scheduling, inventory management, and team development
- Promote a positive, fast-paced work environment through leadership and accountability
Shift cashier
Beautyland
04.2022 - 09.2022
- Lead and train a team of 10–15 employees to ensure efficient operations and excellent customer service
- Handle high-volume service with professionalism, maintaining accuracy and speed under pressure
- Resolve customer concerns with empathy and effective communication
- Support scheduling, inventory management, and team development
- Promote a positive, fast-paced work environment through leadership and accountability
Education
Associate degree - Associate of Art
Community College of Baltimore County (CCBC) Essex
08.2025
Skills
- Bilingual: French and English
- Excellent interpersonal and communication skills
- Strong leadership and time-management abilities
- Customer service-focused with a professional, patient-centered approach
Timeline
Shift Manager
Chick-fil-A
12.2022 - Current
Shift cashier
Beautyland
04.2022 - 09.2022
Associate degree - Associate of Art
Community College of Baltimore County (CCBC) Essex
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