Even Elena Miguez A.
Summary
With over 5 years of experience as an Executive Assistant and in digital marketing, I excel at keeping operations seamless while supporting C-level executives. I combine my organizational expertise with a strong background in creating content strategies and driving digital engagement. Whether managing projects or optimizing processes, I bring a results-driven, creative approach to everything I do. Always focused on efficiency and delivering value while adding a touch of innovation to the mix.
Overview
8
8
years of professional experience
Work History
CEO Executive Assistant / Marketing Assistant
Remotivate
05.2024 - Current
- CEO Assistance: Manage the CEO's calendar, incoming communications, document and report review, travel arrangements, project management, collaborate with stakeholders, provide administrative support, and take minutes for personal, business, and confidential meetings.
- Content Calendar & Strategy: Collaborate in the development of content strategies for social media, email marketing, and other platforms to increase brand engagement.
- Online Community Management: Oversee and maintain online communities (Slack, LinkedIn), driving engagement, fostering connections, and promoting clear communication.
- Virtual School Management: Supervise the daily operations of the virtual school, supporting its growth, and communicating effectively with candidates.
- Operational Process Improvement: Create and implement Standard Operating Procedures (SOPs) to streamline workflows and boost efficiency.
- Report Preparation: Compile and deliver regular reports on project progress, community engagement, and key performance metrics.
- Research: Conduct detailed research to support projects, identify industry trends, and gather relevant data for informed decision-making.
Operational Support Specialist
Nacex
12.2023 - 05.2024
- Process Optimization: Streamlined internal processes, enhancing team efficiency and improving overall productivity.
- Performance Analysis: Analyzed operational performance data to identify trends and areas for improvement, driving actionable growth strategies.
- System Implementation: Evaluated and implemented new tools and systems to enhance productivity and operational efficiency.
- Sales Opportunities: Identified upselling and cross-selling opportunities within existing accounts, contributing to revenue growth.
- Customized Client Strategies: Developed tailored strategies based on client business objectives, ensuring effective and targeted solutions.
- Account Monitoring: Tracked account performance, ensuring alignment with goals and consistently meeting key performance targets.
- Client Communication: Delivered regular reports on progress and results, identifying areas for improvement and maintaining strong client communication.
Operational Support Coordinator
Leadtech Group
06.2023 - 12.2023
- Legal Document Management: Managed, tracked, and processed legal documents in compliance with US regulations.
- Contract Negotiation & Renewal: Negotiated and renewed contracts to ensure alignment between business objectives and client needs.
- Customer Support: Addressed customer inquiries through various channels (phone, email, live chat, social media) ensuring timely and effective resolution.
- Ticket Management: Utilized CRM systems to record, track, and manage customer support requests.
- Cross-functional Collaboration: Worked closely with sales, marketing, operations, and product development teams to meet client expectations.
- Product Improvement: Identified recurring patterns in customer support requests and suggested product enhancements to development teams.
CEO Executive Assistant & Integrated Marketing
Amancay
09.2020 - 01.2023
- CEO Assistance: Managed the CEO's calendar, incoming communications, document and report review, travel arrangements, project management, collaborated with stakeholders, provided administrative support, and took minutes for personal, business, and confidential meetings.
- Social Media Marketing: Designed and executed marketing campaigns across YouTube, Facebook, and Instagram to increase brand visibility and drive sales.
- Marketing Strategy & Planning: Developed and managed annual marketing plans for 2021 and 2022, setting KPIs and using SEO, keywords, A/B testing, and benchmarking to enhance online presence.
- Process Optimization: Streamlined internal processes to improve efficiency and reduce operational costs.
- Project Oversight: Managed projects integrating operations and marketing, ensuring effective resource allocation and timely execution.
- Budget Management: Oversaw operations and marketing budgets, optimizing financial use to maximize ROI.
- Influencer Partnerships: Identified and negotiated with micro-influencers, collaborating with cross-functional teams to align strategies with company objectives.
- Led the hiring process, including interviewing and onboarding new team members
Fraud Detection & Data Integrity Specialist
Fourthline
01.2021 - 06.2021
- Document Verification: Verified the validity and accuracy of documents from the EU and USA in collaboration with the Fraud Detection Team.
- AI Data Contribution: Provided accurate data to enhance AI systems, improving automation and overall functionality.
Digital Marketing & Market Research Analyst
Doctoralia
04.2019 - 04.2020
- Market Research: Conducted research to refine customer segmentation and identify target audiences for B2B and B2C digital campaigns.
- Lead Generation: Collaborated with sales to optimize the lead generation funnel, driving qualified leads.
- Campaign Execution: Assisted in designing and executing effective digital marketing campaigns.
Creative Communications & Content Lead
Hays Recruiting Experts Worldwide
02.2017 - 02.2019
- Creative Team Leadership: Led a team of 3 people in designing and executing mass communication campaigns across TV, radio, and other media channels.
- Budget Management: Managed budgets for networking events, ensuring cost-effective execution and optimal resource allocation.
- Content Creation and Translation: Created website content and translated weekly articles from English to Spanish, maintaining clarity and cultural relevance.
Education
Master's - Digital Marketing
CIPSA
Barcelona, Spain06.2018
Master's - Marketing And Advertising
Universitat Autonoma De Barcelona
Barcelona, Spain06.2017
Business Administration And Design -
Universidad Nueva Esparta
Caracas, Venezuela06.2015
Skills
- Digital Marketing
- Market Research
- Data Analysis
- Communication Skills
- Problem Solving
- Project Management
- Content Creation
- Teamwork
- Customer Relationship Management (CRM)
- Cross-Functional Collaboration
Accomplishments
- Improved operational efficiency: Streamlined processes, boosting productivity and reducing costs.
- Successful project management: Coordinated marketing and operations projects, ensuring efficiency and timely delivery.
- Content strategy development: Managed content calendars for social media and email campaigns, increasing engagement.
- Online community management: Maintained Slack and LinkedIn communities, fostering engagement.
- Virtual school management: Managed daily operations and candidate communication for the virtual school.
- Research and data-driven decision-making: Conducted research to identify trends and support decision-making.
- Enhanced candidate experience: Improved the candidate experience during the selection and onboarding process.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
CEO Executive Assistant / Marketing Assistant
Remotivate
05.2024 - Current
Operational Support Specialist
Nacex
12.2023 - 05.2024
Operational Support Coordinator
Leadtech Group
06.2023 - 12.2023
Fraud Detection & Data Integrity Specialist
Fourthline
01.2021 - 06.2021
CEO Executive Assistant & Integrated Marketing
Amancay
09.2020 - 01.2023
Digital Marketing & Market Research Analyst
Doctoralia
04.2019 - 04.2020
Creative Communications & Content Lead
Hays Recruiting Experts Worldwide
02.2017 - 02.2019
Master's - Digital Marketing
CIPSA
Master's - Marketing And Advertising
Universitat Autonoma De Barcelona
Business Administration And Design -
Universidad Nueva Esparta
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