Evenet Lordeus
Vacaville,CA
Summary
Dynamic leader with a proven track record at the United States Air Force, USAF, enhancing operational efficiency and team collaboration. Expert in risk management and adept at fostering professional development through mentoring. Achieved a significant increase in project completion rates, leveraging skills in conflict resolution and strategic partnerships.
Skilled leader with significant experience in managing teams and driving results in professional setting. Known for strong organizational skills, strategic planning, and effective communication. Adept at fostering collaboration, adapting to changing needs, and implementing solutions to achieve goals. Respected by colleagues for reliability and steadfast commitment to excellence.
Results-driven professional prepared to lead teams and optimize processes within organization. Known for leveraging leadership skills to drive operational success and implement strategic initiatives. Focused on team collaboration and achieving measurable outcomes, adaptable to evolving needs, and proficient in problem-solving and communication.
Experienced with leadership and team management. Utilizes strategic planning and effective communication to drive operational success. Knowledge of conflict resolution and process improvement to ensure smooth workflow and team cohesion.
Resourceful Master Sergeant Section Chief with distinguished understanding of United States Air Force policies and strategies. Adept at conflict management, decisive leadership under stress and soldier motivation. Committed to comprehensive inventory management and safety.
Encouraging Section Chief, Master Sergeant, with 17 years of experience in the United States Air Force. Adept at mentoring and leadership with an eye for detail and success at conflict management. Extensive knowledge of maintenance and inventory management.
Recent graduate with foundational knowledge in Business Administration, Logistics, and Transportation and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing part-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
20
20
years of professional experience
Work History
Section Chief, Traffic Management
United States Air Force, USAF
09.2007 - Current
- Evaluated employee performance fairly, providing constructive feedback for continuous improvement efforts.
- Improved communication between sections, fostering a collaborative work environment.
- Enhanced team efficiency by implementing streamlined processes and procedures for daily operations.
- Developed strong relationships with external partners to ensure timely collaboration on projects.
- Streamlined workflow processes, resulting in increased productivity across the section.
- Boosted employee morale by developing a positive organizational culture focused on recognition and growth opportunities.
- Developed comprehensive risk management strategies to proactively identify potential issues before they escalated.
- Implemented training programs to enhance staff knowledge and skills, boosting overall performance levels.
- Reduced overhead costs, identifying and eliminating unnecessary expenses in the department budget.
- Managed resource allocation effectively, ensuring optimal use of personnel and equipment resources.
- Increased project completion rates with effective delegation and priority assignment.
- Transformed underperforming teams through strategic leadership and targeted performance improvement initiatives.
- Oversaw successful product launches, coordinating cross-functional teams to meet deadlines and objectives.
- Mentored junior staff members, providing guidance and support for professional development.
- Budgeted funds for training on regular basis.
- Facilitated successful cross-departmental collaborations to achieve shared goals more efficiently.
- Spearheaded change management initiatives that resulted in improved adaptability among team members during periods of transition.
- Ensured compliance with industry regulations, conducting regular audits and reviews of operational practices.
- Inventoried gear and supervised general use.
- Negotiated favorable contracts with vendors to secure cost-effective services for the department.
- Trained 300 personnel on Department of Defense, Air force, and sister services procedures and safety.
- Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.
- Oversaw projects, equipment and manpower needs to properly allocate resources and training.
- Conducted performance reviews to identify employee strengths and encourage professional development opportunities.
- Assisted with new processes and product planning to facilitate rollout.
- Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.
- Liaised with manager to discuss adverse trends and identify and resolve production issues.
- Collaborated with multiple departments across four operating theaters to support projects, identify issues and implement improvement activities.
- Developed production schedules to maintain sufficient shift coverage.
- Monitored production targets to meet company and customer demands.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
HVAC Installer
ESSI
07.2006 - 08.2007
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Maintained a clean, organized workspace during installations and repairs, demonstrating respect for clients'' properties and minimizing disruptions.
- Located and marked pipe positions, hole passages and duct connections in walls and floors.
- Installed bypass dampers, low voltage wiring, smoke detectors, split systems, and package units in commercial or residential buildings.
- Promoted workplace safety by consistently following established protocols and diligently wearing appropriate personal protective equipment.
- Installed components to improve HVAC system performance.
- Provided outstanding customer service throughout the entire project lifecycle, from initial consultation to final walkthroughs after completion of installations.
- Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
- Boosted customer loyalty through exceptional follow-up service, addressing any concerns promptly and professionally.
Electrical Apprentice
Forbis Electric
11.2005 - 07.2006
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Terminated wiring and connected circuits with correct techniques.
- Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
- Installed new electrical components and fixtures safely and tested systems to enhance power flow.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Developed practical skills by actively participating in hands-on training sessions under the guidance of experienced electricians.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Contributed to a positive work environment by maintaining professionalism and adhering to company policies at all times.
- Exceeded expectations for apprenticeship requirements, completing assigned tasks accurately and efficiently under minimal supervision.
- Spliced, joined and connected wire to accurately install new electrical systems.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Demonstrated adaptability by working effectively in various settings such as residential, commercial, and industrial sites.
- Enhanced safety measures by diligently following electrical codes and regulations during installations.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Read and interpreted drawings to provide wiring layouts for new installations.
- Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
- Minimized errors during installations by carefully double-checking measurements and calculations before proceeding with tasks.
- Optimized workspace organization, maintaining a clean and orderly work area that promoted safety and productivity.
- Efficiently managed inventory of tools and materials needed for projects, ensuring timely completion without delays due to lack of resources.
- Optimized work readiness with organized tools and spaces.
Sales Associate
Seven Eleven
06.2005 - 10.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
MacDonalds
08.2004 - 10.2005
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
MBA -
Universe Of Maryland Global Campus
Vogelweh Campus09-2022
Bachelor of Arts - Business Administration/Logistics & Transportation
Kaiser University
Tampa, FL02-2019
Associate of Science - Transportation
Community College of The Air Force
Montgomery, AL05-2014
Skills
- Conflict de-escalation
- Ethical leadership
- Motivation
- Data entry
- Leadership development
- GPS use
- Employee training
- Mentoring
- Conflict management
- Talent acquisition
- Crisis management
- Government relations
- Mediation
- Workforce planning
- Department oversight
- Fundraising strategy
- Succession planning
- Regulatory compliance
- Microsoft Words, Excel, PowerPoint, Outlook, Zoom, Teams use
- Fire safety training
- Customer relations
- Team management
- Innovation management
- Motivational leadership
- Staff development
- Meeting facilitation
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Customer service management
- Effective leader
- Relationship building
- Operational efficiency
- Staff training/development
- Team building
- Task prioritization
- Employee motivation
- Self motivation
- Interpersonal skills
- Customer relationship management
- Analytical thinking
- Conflict resolution
- Recruitment and hiring
- Operations management
- Goal setting
- Inventory tracking and management
- Professionalism
- Employee relations
- Staff management
- Interpersonal communication
- Strategic partnerships
- Scheduling
- Schedule management
- Staff training
- Inventory control
- Time management abilities
- Continuous improvement
- Management team building
- Inventory management
- Adaptability
- Delegating work
- Written communication
- Performance evaluation and monitoring
- Quality assurance
- Project management
- Sales strategies
- Employee scheduling
- Customer retention
- Training management
- Staff scheduling
- Data analysis
- Employee development
- Administrative management
- Risk management
Languages
French
Limited Working
Haitian Creole
Native or Bilingual
Timeline
Section Chief, Traffic Management
United States Air Force, USAF
09.2007 - Current
HVAC Installer
ESSI
07.2006 - 08.2007
Electrical Apprentice
Forbis Electric
11.2005 - 07.2006
Sales Associate
Seven Eleven
06.2005 - 10.2005
Cashier
MacDonalds
08.2004 - 10.2005
MBA -
Universe Of Maryland Global Campus
Bachelor of Arts - Business Administration/Logistics & Transportation
Kaiser University
Associate of Science - Transportation
Community College of The Air Force
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