Evens Abelard
Bloomingburg,NY
Summary
Results-oriented professional specializing in customer satisfaction, problem-solving, and process optimization. Experienced in enhancing team performance and achieving service goals through innovative strategies. Strong background in warehouse management and technical troubleshooting, with expertise in data analysis and service optimization to drive operational efficiency.
Overview
2
2
Languages
21
21
years of professional experience
Work History
EXE Warehouse Management System
C&S Wholesale
Keene, New Hampshire
07.2023 - Current
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Developed functional solutions that contributed to cost-saving strategies.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Supported and guided colleagues, fostering a collaborative work environment.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Backhauler
C&S Wholesale
Chester, New York
06.2014 - Current
- Executed day-to-day duties with accuracy and efficiency.
- Developed innovative solutions that enhanced team performance and outcomes.
- Applied advanced technical skills to troubleshoot complex problems and implement effective solutions.
- Prioritized and organized tasks to meet service objectives effectively.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted research and data analysis that informed strategic planning and decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Technician
Prince Telecom
Nanuet, New York
10.2005 - 05.2014
- Installed and maintained telecommunications equipment for residential and commercial clients.
- Conducted troubleshooting for service outages and connectivity issues efficiently.
- Utilized testing tools to verify signal strength and quality of services provided.
- Replaced defective components to restore equipment functionality.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Ensured compliance with safety regulations during installation and maintenance activities.
- Trained junior technicians on best practices for installation procedures and customer service techniques.
- Collaborated with team members to ensure timely project completion and customer satisfaction.
- Managed quality control and maintained high level of customer satisfaction.
- Educated customers on equipment usage and service plans to enhance user experience.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Completed scheduled appointments on time to drive quality service.
Education
Some College (No Degree) - Mechanical Engineering, Software Engineering
Westchester Community College
Valhalla, NYSkills
- Warehouse management
- Warehouse data management
- Inventory control
- Process optimization
- Process improvement
- Technical troubleshooting
- Client service excellence
Languages
French
Professional
Creole
Professional
Timeline
EXE Warehouse Management System
C&S Wholesale
07.2023 - Current
Backhauler
C&S Wholesale
06.2014 - Current
Technician
Prince Telecom
10.2005 - 05.2014
Some College (No Degree) - Mechanical Engineering, Software Engineering
Westchester Community College