Summary
Work History
Education
Skills
Timeline
Generic

Evens Dormeille

Queens,NY

Summary

Proven entrepreneur with a track record of enhancing customer satisfaction and company profitability. At Self Employed Writer, excelled in customer relations and project management, boosting revenue through innovative strategies. Skilled in team leadership and performance improvement, demonstrating a keen attention to detail and a results-driven approach.

Work History

Business Owner

Self Employed Writer
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Trained and motivated employees to perform daily business functions.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Built robust network of industry contacts, leveraging relationships for strategic partnerships and opportunities.

Account Manager

Self Employed Writer
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Taxis Owner

Self Employed
  • Improved customer satisfaction by providing timely and efficient taxi services.
  • Enhanced company reputation by maintaining a clean, comfortable, and well-maintained fleet of taxis.
  • Implemented advanced navigation tools to optimize routes and reduce travel time for passengers.
  • Ensured regulatory compliance by staying up-to-date on industry standards and changes in legislation.
  • Minimized insurance claims through proactive risk management strategies such as thorough background checks on drivers and ongoing safety training programs.
  • Expanded client base through targeted marketing efforts, increasing overall bookings for the company.
  • Maintained high levels of driver performance by providing regular feedback, training opportunities, and incentives for exceptional service delivery.
  • Boosted repeat business through attentive customer service practices like addressing complaints promptly and offering discounted fares for loyal customers.
  • Optimized fleet utilization by analyzing data on vehicle usage patterns and adjusting the deployment of taxis accordingly.
  • Collaborated with other taxi companies during peak demand periods to provide seamless service coverage while maximizing revenue potential for all parties involved.

Education

Associate Degree - Accounting

Isidore Jean Louis
Avenue Christophe
06.1998

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Entrepreneurial personality
  • Relationship Building
  • Work Planning and Prioritization
  • Business Planning
  • Employee Training
  • Team Collaboration and Leadership
  • Performance Improvement
  • Project Management

Timeline

Business Owner

Self Employed Writer

Account Manager

Self Employed Writer

Taxis Owner

Self Employed

Associate Degree - Accounting

Isidore Jean Louis
Evens Dormeille