Evens Michelin
G55 Miriam Street, Key West
Summary
Versatile professional with a proven track record at Monroe County Sheriff's Office, excelling in records management and team leadership. Demonstrated ability to enhance productivity by automating processes and implementing innovative solutions. Skilled in fostering team collaboration and driving decision-making processes, achieving significant efficiency improvements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Classification
Monroe County Sheriff's Office
11.2024 - Current
- Managed a database of classified information, maintaining accurate records and facilitating easy retrieval when needed.
- Led a team of Classification Specialists in achieving departmental goals related to accuracy, efficiency, and compliance adherence.
- Increased productivity by automating routine tasks through the development of custom scripts and macros.
- Determined overtime eligibility status utilizing comprehensive understanding of Fair Labor Standards Act (FLSA).
- Enhanced classification accuracy by implementing innovative data analysis techniques and software tools.
- Created and updated position descriptions based on proper evaluation and classification of positions.
- Continually updated knowledge of industry trends and regulatory changes, ensuring the organization remained current in its approach to classification management.
- Evaluated effectiveness of existing classification tools, recommending improvements or alternatives as needed based on performance metrics gathered during testing phase.
- Identified complex problems and reviewed related information to develop and evaluate options and implement solutions.
- Processed classification requests and consulted with employees, managers and appointing authorities.
- Streamlined classification processes for increased efficiency and reduced processing time.
- Conducted regular audits of classified items, ensuring compliance with regulatory guidelines and mitigating potential risks.
- Developed comprehensive training materials to educate new Classification Specialists on industry best practices.
- Analyzed, interpreted and applied civil service laws, rules and collective bargaining agreements.
- Reviewed existing classifications for consistency with current regulations, updating as necessary to maintain compliance standards.
Personal Shopper
Instacart
12.2018 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
- Facilitated seamless shopping experiences during high-demand sales periods, securing desired items before stock depletion.
- Educated clients on importance of quality over quantity in building sustainable wardrobe, influencing more mindful purchasing decisions.
- Researched product reviews and ratings to recommend high-quality and reliable purchases to clients.
- Negotiated with retailers on behalf of clients to obtain best prices, ensuring clients received value for their money.
- Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
- Increased client loyalty with personalized shopping experiences, ensuring their style and budget requirements were met.
- Built strong relationships with store managers and associates to secure exclusive deals and early access to new collections for clients.
- Managed client budgets effectively, sourcing high-quality products while staying within financial constraints.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
Driver
Uber
10.2018 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Improved route efficiency, leading to reduction in average delivery times.
- Maintained clean and organized vehicle, enhancing professional image of company.
ER Registration Clerk
Lower Keys Medical Center
08.2024 - 12.2024
- Strengthened the efficiency of ER operations by maintaining updated knowledge on changes in healthcare regulations, insurance policies, and hospital procedures.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
- Enhanced patient satisfaction by efficiently managing patient registration and check-in processes.
- Improved patient care by effectively communicating with medical professionals regarding patient information.
Security Officer
Sears
10.2011 - 07.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Superior Service Clerk
Aramark
04.2015 - 12.2015
- Improved customer loyalty by engaging with shoppers regularly, providing personalized recommendations based on their preferences.
- Exceeded performance goals consistently through dedication to excellent customer service practices.
- Contributed to a positive work environment through punctuality, strong communication skills, and a willingness to assist colleagues when needed.
- Supported effective loss prevention efforts by monitoring the sales floor and reporting suspicious activity as necessary.
- Enhanced customer satisfaction by providing efficient and professional service in a timely manner.
- Aided in training new employees on store procedures, fostering seamless integration into the team.
Manager
Kfc Chicken
02.2010 - 12.2012
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Albert’s Son
05.2008 - 09.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Stocker
K-Mart Department Store
05.2006 - 06.2008
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Facilitated smoother store openings by stocking necessary products before each shift.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Optimized workspace organization within the stockroom, making it easier for colleagues to locate items quickly.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
Education
Some College - AA
FKCC
Key West, FLSkills
- Records management
- Data governance
- Information management
- Document control
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Team collaboration
- Decision-making
- Team building
- Self motivation
Certification
Medical interpreter, FCIC/NCIC Limited Access Certification, conceal weapon certification and license.
Languages
French
Professional Working
Timeline
Program Classification
Monroe County Sheriff's Office
11.2024 - Current
ER Registration Clerk
Lower Keys Medical Center
08.2024 - 12.2024
Personal Shopper
Instacart
12.2018 - Current
Driver
Uber
10.2018 - Current
Superior Service Clerk
Aramark
04.2015 - 12.2015
Security Officer
Sears
10.2011 - 07.2016
Manager
Kfc Chicken
02.2010 - 12.2012
Customer Service Representative
Albert’s Son
05.2008 - 09.2012
Stocker
K-Mart Department Store
05.2006 - 06.2008
Some College - AA
FKCC
Similar Profiles
Kutanya StallworthKutanya Stallworth
Correctional Officer at Monroe County Sheriff's OfficeCorrectional Officer at Monroe County Sheriff's Office
John Hahn IIJohn Hahn II
Deputy Sheriff at Monroe County Sheriff's OfficeDeputy Sheriff at Monroe County Sheriff's Office
Timothy PittmanTimothy Pittman
Patrol Sergeant at Monroe County Sheriff's OfficePatrol Sergeant at Monroe County Sheriff's Office