Eveny Valencia
Yakima,WA
Summary
Adaptable professional with a solid background in client support and administrative functions. Known for attention to detail and effective communication, consistently achieving client engagement goals and streamlining operational processes. Proven ability to implement personalized care plans and enhance client independence through direct assistance and skill development.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Community Living Cambridge
Yakima, Washington
07.2023 - Current
- Supported individuals with disabilities in daily living goals, offering one-on-one assistance that promoted independence, skill development, and engagement in meaningful activities tailored to each person’s abilities. Provided direct personal care, including grooming, hygiene support, meal preparation, light household chores, and assistance with shopping and community tasks to maintain a safe, clean, and healthy living environment.
- Implemented and followed Individualized Instruction and Support Plans (IISPs) developed by case managers, ensuring all services aligned with each client’s unique needs, documenting progress, and communicating any changes or concerns to the care team.
Office Coordinator
Comprehensive Mental Health
Yakima, WA
03.2023 - 07.2023
- Managed front office operations, including answering multi-line phone systems, directing calls, responding to client inquiries, and providing administrative support to clinicians and visitors in a fast-paced clinical environment. Processed and verified insurance coverage, confirming eligibility, obtaining authorizations when required, updating client records, and ensuring accurate documentation for billing and compliance purposes.
- Coordinated scheduling and client flow, reviewing and managing incoming referrals, matching clients with appropriate therapists, overseeing daily therapist schedules, and efficiently checking clients in and out to maintain smooth appointment operations.
Program Support Specialist
Oic of Washington
Yakima, WA
10.2021 - 03.2023
- Conducted comprehensive client screenings, in person and over the phone, collecting demographic details, verifying household income, assessing program eligibility, and ensuring all information was accurately recorded for compliance. Prepared and sent benefit letters and document-request notices, following up with clients to obtain vital records needed to complete applications and advance files for formal review.
- Engaged in team meetings to analyze income data, review household-size qualifications, track progress toward grant-funding goals, and ensure all cases met required funding and regulatory standards.
Education
High School Diploma -
Stanton Academy
Yakima, WA06-2020
Some College (No Degree) - Esthetics
Evergreen Beauty College
Yakima, WASkills
- Individualized support
- Progress documentation
- Care plan implementation
- Client relationship management
- Team collaboration
- Case management
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Direct Support Professional
Community Living Cambridge
07.2023 - Current
Office Coordinator
Comprehensive Mental Health
03.2023 - 07.2023
Program Support Specialist
Oic of Washington
10.2021 - 03.2023
High School Diploma -
Stanton Academy
Some College (No Degree) - Esthetics
Evergreen Beauty College