EVER BLANCO-CRUZ
Canoga Park,CA
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent entrepreneurial skills; ranked in the top 15 in NFTE Business Regional Competition.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
PacSun-Pacific Sunwear
Northridge
11.2019 - 04.2024
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Cash handling, bank deposits
Messenger Clerk
LAPL
Canoga Park
06.2019 - 08.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-to-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained regular and consistent attendance and punctuality
Guest Advocate
Target
West Hills
10.2020 - 01.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Criminology
California State University - Northridge
Northridge, CA05-2025
Skills
- Originality and Creativity
- Hiring and Training
- Project Management
- Assignment Delegation
- POS Systems
- Sales Tracking
- Marketing and Promotions
- Financial Management
- Business Development
- Time Management
- Business Leadership
- Coaching and Mentoring
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Guest Advocate
Target
10.2020 - 01.2021
Assistant Store Manager
PacSun-Pacific Sunwear
11.2019 - 04.2024
Messenger Clerk
LAPL
06.2019 - 08.2020
Bachelor of Arts - Criminology
California State University - Northridge
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