Ever Bloom
WINSTON SALEM,NC
Summary
Professional Retailer/Manager with 20+ years of experience, Bachelors in Business Management/Marketing. Proven ability to communicate clear expectations and effectively lead a team. Consistent background of producing excellent customer satisfaction, communicating with retailers and distributors while providing winning solutions for both. Strong history of building effective relationships at all levels within and across organizations.
Overview
13
13
years of professional experience
Work History
Sales Data Coordinator
Acosta Sales & Marketing
Winston-Salem, NC
07.2023 - Current
- Identified discrepancies in data entries and corrected them accordingly.
- Tested new software applications related to database management prior to implementation.
- Reviewed and resolved claim issues captured in the Relay Dashboard.
- Reviewed information input against instructions to verify accuracy of data transmitted.
- Maintained records of all data activities, including entry, storage, retrieval and analysis.
- Input numerical or alphabetical data into computer systems using standardized procedures.
- Adhered to compliance and privacy policies and procedures to maintain confidentiality and information protection.
- Maintained databases by creating new records or updating existing ones.
Customer Sales Agent
Acosta Sales & Marketing
Oklahoma City, OK
04.2018 - 07.2023
- Provided excellent customer service to all customers.
- Advised customers on the latest product trends.
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
- Assisted with the display of merchandise in store window or shelves.
- Rendered ongoing support and account management to customers to maintain loyalty and continue revenue streams.
- Ensured that all items were properly priced, labeled, stocked, inventoried.
- Built and deepened relationships with account representatives to support long-term company objectives.
- Upsold additional products when appropriate.
- Reset store displays for special events and seasonal merchandise changes.
- Greeted customers, answered inquiries and provided information on products and services.
- Collaborated with others to discuss new opportunities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Retail Manager
Acosta Sales & Marketing
Oklahoma City, OK
03.2013 - 10.2017
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supported retail associates to drive quality performance and experiences for guests.
- Formed and sustained strategic relationships with clients.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Performed regular price checks on competitor stores in order to remain competitive.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Retail Coverage Merchandiser
Acosta Sales & Marketing
Oklahoma City, OK
01.2011 - 03.2013
- Ensured compliance with company policies, procedures and regulations.
- Used creative merchandising technique to highlight managed brands and draw comparisons to competitor products.
- Placed prices and descriptive signage to enhance displays and promote items.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Generated ideas to increase visibility of products within stores.
- Updated store planograms in collaboration with management.
- Audited inventory levels to ensure accuracy and completeness of products on shelves.
- Drove sales by developing engaging displays in high-traffic store areas.
- Developed relationships with store personnel to facilitate collaboration on promotional activities.
- Provided customer service assistance and responded to inquiries from store personnel.
- Increased store sales by cross-selling complementary items.
- Used company provided mobile technology to perform basic job functions.
Education
Bachelor of Science - Marketing
University of Phoenix
Oklahoma City, OK06-2014
Skills
- Quality Control
- Document Editing
- Verifying Data Accuracy
- Collecting Information
- Information Verification
- Data Processing
- Proficient With MicroSoft Office
- Customer Service
- Account Management
- Salesforce
- Customer Engagement
- Customer Account Management
- Managing databases
- Increasing sales
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Sales Data Coordinator
Acosta Sales & Marketing
07.2023 - Current
Customer Sales Agent
Acosta Sales & Marketing
04.2018 - 07.2023
Retail Manager
Acosta Sales & Marketing
03.2013 - 10.2017
Retail Coverage Merchandiser
Acosta Sales & Marketing
01.2011 - 03.2013
Bachelor of Science - Marketing
University of Phoenix