Ever Cabrera Alonzo
Salt Lake City
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
16
16
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
05.2024 - Current
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
- Used excellent customer service skills in addressing passengers needs.
- Resolved passenger issues swiftly, utilizing strong communication skills to ensure satisfaction.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Waitress
Buona Vita Restaurant
12.2022 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Resolved customer concerns promptly, fostering a welcoming atmosphere for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
HR Specialist
CableCom LLC
11.2022 - 04.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Streamlined recruitment processes, expediting the hiring of qualified candidates.
HR Administrative Assistant
Bristol Hospice LLC
03.2021 - 11.2022
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
- Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.
- Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
HR Coordinator
Stein Eriksen Lodge
06.2019 - 03.2021
- Coordinated recruitment processes, enhancing candidate experience and streamlining onboarding procedures.
- Developed and maintained employee records using HRIS systems for improved data accuracy and accessibility.
- Maintained human resources information system and kept employee files up to date and accurate.
HR Admin Assistant
Hotel Cleaning Services
09.2017 - 04.2019
- Coordinated scheduling and logistics for cleaning staff to ensure timely service delivery.
- Streamlined communication between departments to enhance operational efficiency and service quality.
- Developed training materials for new hires, improving onboarding process and staff integration.
Guest Services and Skier Services team lead
Westgate Resort
12.2009 - 09.2017
- Streamlined team operations for increased productivity by implementing effective task delegation and time management strategies.
- Improved customer satisfaction by efficiently resolving service issues and addressing concerns.
- Enhanced team performance with regular coaching sessions, resulting in higher overall customer satisfaction levels.
Education
High School Diploma -
Tacuru Pucu High School, Paraguay
01.2008
Skills
- Hospitality Customer Service
- Excellent Communication skills
- Strong decision-making skills
- Ability to lead groups of people and coordinate action during stressful situations
LANGUAGES
Spanish - Native
English - Fluent
Portuguese - Fluent
Timeline
Flight Attendant
SkyWest Airlines
05.2024 - Current
Waitress
Buona Vita Restaurant
12.2022 - Current
HR Specialist
CableCom LLC
11.2022 - 04.2024
HR Administrative Assistant
Bristol Hospice LLC
03.2021 - 11.2022
HR Coordinator
Stein Eriksen Lodge
06.2019 - 03.2021
HR Admin Assistant
Hotel Cleaning Services
09.2017 - 04.2019
Guest Services and Skier Services team lead
Westgate Resort
12.2009 - 09.2017
High School Diploma -
Tacuru Pucu High School, Paraguay