Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Ever Marcus
Open To Work
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Ever Marcus

Phoenix,AZ

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeAssociate BankerProgram AssistantBank TellerTravel Coordinator Assistant

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: Phoenix, AZ
Open to relocation: No

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programs

Summary

Client-focused hospitality professional with experience creating positive guest experiences, handling customer questions and concerns, and providing personalized service. Skilled in communication, problem-solving, upselling, and building customer trust. Brings strong leadership experience from training and mentoring staff while maintaining high service standards in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Server

Yard House
Phoenix, Arizona
09.2021 - Current
  • Maintained composure and delivered exceptional service during peak hours to ensure positive guest experiences.
  • Demonstrated commitment to outstanding customer service, consistently exceeding guest expectations.
  • Trained team members to provide high-quality service, resulting in increased customer satisfaction.
  • Supervised host team, fostering motivation and empowering individuals to meet job requirements.

Internship Student

Est Est Inc. & Esther Boivin Interiors
Scottsdale, AZ
10.2021 - 02.2022
  • Performed clerical duties such as memo taking, file maintenance, and document organization to support office operations.
  • Cultivated professional relationships with internal staff and customers to enhance collaboration.
  • Shadowed different office roles to gain hands-on training and understanding of various tasks.
  • Assisted in preparing information and research materials for special projects.
  • Observed staff techniques to gather insights and enhance personal work approach.

Customer Service Representative

Discover Bank
Phoenix, AZ
11.2020 - 06.2021
  • Handled 100+ calls daily, providing effective solutions to customer inquiries.
  • Fielded customer complaints and queries, expediting resolutions to enhance customer satisfaction.
  • Demonstrated empathy and the ability to put oneself in the customer's shoes to provide a personalized and caring approach to service.
  • Delivered service and support to customers, fostering relationships that encouraged repeat business.

Team Leader

Original Chopshop Co
Scottsdale, AZ
09.2018 - 11.2020
  • Trained and mentored new employees, contributing to improved team performance.
  • Mentored employees on company mission and goals, guiding them to achieve objectives aligned with core values.
  • Enhanced customer loyalty through effective resolution of food and service complaints.

Head Hostess

Barrio Queen
Scottsdale, AZ
07.2017 - 10.2018
  • Managed front-of-house operations to ensure seamless guest experiences.
  • Coordinated FOH and BOH staff in event preparation, ensuring seamless execution and heightened guest satisfaction.
  • Collaborated with managers to streamline service processes, improving overall guest experience.
  • Trained and mentored new host staff on service standards and procedures.

Shift Lead, Seasonal Worker

Yogurt Time
Phoenix, AZ
03.2017 - 09.2017
  • Trained new employees, fostering a supportive and performance-driven environment to enhance team cohesion.
  • Supervised daily operations and ensured compliance with health and safety standards.
  • Managed inventory levels and coordinated restocking of supplies.
  • Executed store opening and closing procedures, ensuring smooth operations by setting up registers and verifying product availability.

Team Member

Firehouse Subs
Phoenix, AZ
10.2015 - 05.2016
  • Contributed to team success by completing jobs quickly and accurately.
  • Prepared sandwiches following standard recipes and customer specifications.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Maintained cleanliness and organization of the kitchen and dining areas.

Education

Associate of Applied Science - Video Game Production: Coding And Scripting

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
08-2025

Certificate - Interior Design

Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ
01-2023

Certification - SketchUp: 3D Design Software

The Design Cure
CA
09-2022

Skills

  • Customer service
  • Upselling techniques
  • Guest engagement
  • Team leadership
  • Staff training and development
  • Time management
  • Pressure management
  • Problem solving
  • Initiative taking
  • Communication skills
  • Emotional intelligence
  • Strong work ethic

Timeline

Internship Student

Est Est Inc. & Esther Boivin Interiors
10.2021 - 02.2022

Server

Yard House
09.2021 - Current

Customer Service Representative

Discover Bank
11.2020 - 06.2021

Team Leader

Original Chopshop Co
09.2018 - 11.2020

Head Hostess

Barrio Queen
07.2017 - 10.2018

Shift Lead, Seasonal Worker

Yogurt Time
03.2017 - 09.2017

Team Member

Firehouse Subs
10.2015 - 05.2016

Associate of Applied Science - Video Game Production: Coding And Scripting

Maricopa Community Colleges, Mesa Community College

Certificate - Interior Design

Maricopa Community Colleges - Scottsdale Community College

Certification - SketchUp: 3D Design Software

The Design Cure
Ever Marcus