Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ever Murillo

Business Administration
Somerton,Arizona

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
11
11
years of post-secondary education

Work History

Customer Service Specialist

Dalworth Restoration
Euless , Texas
03.2016 - 11.2022
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Technical Specialist

HPS Audio & Video LLC.
El Paso, Texas
02.2011 - 01.2016
  • Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
  • Trained users on desktops, laptops and mobile devices.
  • Oversaw pre-deployment IT testing of new systems prior to migration planning.
  • Developed internal best practices, resources and training materials to support IT staff in corporate performance improvement initiative.
  • Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
  • Developed technical requirement documentation for new software products.
  • Troubleshot systems comprised of security alarms and Internet connectivity.
  • Recommended technology upgrades to improve client security.

Auditor

Coppel
El Paso, TX
02.2009 - 02.2011
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
  • Planned and executed follow-up audits at appropriate intervals.
  • Interviewed business owners to understand needs and explain audit scope.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Collected and reported monthly expense variances and explanations.

Education

BBA - Business Administration And Management

Wiley College
Marshall, TX
08.2005 - 12.2010

High School Diploma -

Lydia Patterson Institute
El Paso, TX
01.2000 - 05.2005

Skills

[Type] support

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Timeline

Customer Service Specialist

Dalworth Restoration
03.2016 - 11.2022

Technical Specialist

HPS Audio & Video LLC.
02.2011 - 01.2016

Auditor

Coppel
02.2009 - 02.2011

BBA - Business Administration And Management

Wiley College
08.2005 - 12.2010

High School Diploma -

Lydia Patterson Institute
01.2000 - 05.2005

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Ever MurilloBusiness Administration