Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
Everald Henry

Everald Henry

Hampton,GA

Summary

Pragmatic professional with over a decade in solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager of Operations

Funspot America Atlanta
05.2021 - Current
  • Interviewed, supervised and motivated 300+ staff members to achieve optimal productivity.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability
  • Initiated plans to improve customer relations, quality standards, and service efficiency
  • Mentored and supported junior staff members to apply best practices and follow procedures
  • Analyzed sales data to identify opportunities for growth and improvement
  • Implemented cost-saving measures to enhance profitability and align with budget
  • Conducted regular performance appraisals of staff to determine compliance of goals and objectives
  • Assisted in development of marketing materials and campaigns to use for promotions and advertising
  • Developed and implemented new procedures and policies to improve operational productivity
  • Developed and implemented useful strategies to increase sales and customer satisfaction
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Chief Visionary Officer

Airmazing Drone And Media Services
01.2021 - Current
  • Manage over 50 calls per day to increase sales 10%
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Learned and used advanced drone inspection software to stay at forefront of industry.
  • Helped create and implement innovative drone standards for group.
  • Followed work specifications to obtain needed photography.
  • Completed careful pre-flight checks and post-flight briefings to maintain safety standards.
  • Organized and completed routine charter routes, as well as paths requested by customers.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Manager

ALLIANCE GROUND INTERNATIONAL, Building 21, JFK AIRPORT
12.2017 - 02.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Worked with management team to implement proper division of responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Provided supportive link between external customers and internal operations.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Maintain, up-date company's and customer manuals and documentation Keep up to-date with local emergency plan Maintain good relations with customers and airport authorities Report any irregularity and take appropriate action Comply with company's Standard Operating Procedures (SOP) and policies
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members

Enlisted Soldier (Specialist)

United States Army
06.2016 - 12.2020
  • Implemented tactics, procedures, and techniques for defense systems.
  • Monitored conditions for field artillery team during combat missions.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Engaged targets in low-light conditions with night vision equipment.
  • Suppressed or neutralized enemies using small-arms, light artillery and drone weaponry.
  • Operated and maintained armored vehicles.
  • Managed weapon handling, delivery and shipping systems.
  • Upheld code of conduct and maintained professionalism in stressful situations.
  • Assigned lower-level custody staff to best suited posts.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Prepared and submitted personnel, ordnance and operational reports.
  • Secured and protected military property, assets and personnel.
  • Oversaw utilities manual records to perform stock control and accounting duties.
  • Trained in conflict resolution among subordinates, equals and superiors.

Education

Bachelor of Science - Tourism Hospitality And Entertainment Management

Excelsior Community College
Kingston, Jamaica
11.2014

Skills

  • Staff scheduling
  • Employee Development
  • Written and oral communication
  • New employee training
  • Service management
  • Guest experiences
  • Reservations management
  • Guest accommodations
  • Policy and procedure adherence
  • Attention to Detail
  • Active Listening
  • Operational Oversight

Certification

FAA Part 107 Certification

Hobbies

  • Soccer
  • Traveling
  • Video editing
  • Drone operation

Timeline

Manager of Operations

Funspot America Atlanta
05.2021 - Current

Chief Visionary Officer

Airmazing Drone And Media Services
01.2021 - Current

Manager

ALLIANCE GROUND INTERNATIONAL, Building 21, JFK AIRPORT
12.2017 - 02.2019

Enlisted Soldier (Specialist)

United States Army
06.2016 - 12.2020

Bachelor of Science - Tourism Hospitality And Entertainment Management

Excelsior Community College

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Everald Henry