Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
Work History
District Manager/Salesman
A&B Distributors
Muskogee, OK
11.2012 - 01.2020
Supervised the Tulsa and Surrounding areas to enforce high-quality standards of operation.
Built relationships with customers and community to establish long-term business growth.
Built positive and productive relationships with store and field leadership.
Managed accounts to retain existing relationships and grow share of business.
Optimized in-store merchandising and monitored inventory availability to increase sales.
Prepared sales presentations for clients showing success and credibility of products.
Independent Insurance Agent
Stout & Associates
01.2009 - 09.2012
Built relationships with clients using active listening and issue resolution to provide excellent service.
Educated clients on insurance policies and procedures.
Responded to customer calls swiftly to resolve issues and answer questions.
Maintained high standards of customer service by building relationships with clients.
Analyzed customer needs to provide customized insurance solutions.
Obtained underwriting approval by completing application for coverage.
Primary Care Referral Specialist
OMNI Medical Group
01.2003 - 01.2009
Called insurance companies to get precertification and other benefits information on behalf of patients.
Verified insurance benefits and eligibility for [Type] procedures before referring clients.
Assisted clients in locating resources that accepted various insurances.
Processed referral requests from patients, doctors and other health care professionals.
Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Scheduled appointments with specialists on behalf of clients.
Accessed and reviewed patient records to verify receipt completed referral paperwork.