Everest Sifford
Ballwin,MO
Summary
Sales-oriented expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in the sales industry. Sharp and energetic, successful at troubleshooting and handling customer support quickly. Along side active listening and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A capable multitasker with plenty of energy and drive to get any task done! Self-empowered problem solver that will exhaust all resources first, if I still can’t find the answer I will ask for assistance. I am quick witted and capable of independent performance but do enjoy team interaction. A proven leader, thinking outside of the box could have been coined by observing me.
Overview
12
12
years of professional experience
Work History
Independent Travel Consultant
Destination Fun
01.2022 - Current
- Currently I am licensed and bonded for travel, I do all of my own networking and provide my own customer leads, I book full vacations from initial interaction and quote to follow up and welcome home emails.
- I monitor and manage multiple excel sheets and Microsoft docs along with CRM.
- Teams, TripIT, Hopper along with zoom are used daily.
- Being detail oriented has found me great success in this position, the smallest things can make the biggest difference.
- Customer service skills are pertinent to making sure trips are as seamless as possible. I pride myself in not hearing from clients during the trip because I have done everything to make it flow.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Account Specialist
Weedman Lawncare
02.2019 - 12.2021
- As an account specialist, I had access to all calling campaigns and customer accounts, I used multiple platforms and resources within this position including extensive use of Microsoft along with Xencall Call logging system. Our communication via Teams, Outlook and Zoom. This roll gave me the ability to spearhead a sales project, and improve on techniques and goals for current unsuccessful campaigns in term formulating new sales opportunities for the team.
- Completed routine and complex account updates to resolve problems.
Sales Associate- Supervisor
Charter Spectrum
08.2013 - 09.2018
- I started as an inbound sales associate and after 2 years I worked through my metrics, meeting and exceeding all goals, I entered supervisor training/ shadowing
- In March of 2016 a supervisor position became available, I applied and was offered the position and held this position until my parting in September 2018
- As a supervisor I was responsible upholding metrics and accountability, including coaching's, and restructuring if needed. I was responsible for anywhere from 14-20 team members.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Store Manager
Smoke Safe Vapor
07.2011 - 01.2014
- Maintain store, stock and order product, Payroll and Bill pay, bank deposits
- I oversaw daily functions of the store, including cash handling, cleaning, product placement, and scheduling the employees
- This position gave me the ability to experience mid-scale even planning and project management as well as social media management.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Le’ Cole Culinary
Art Institute
Hazelwood West
Skills
- High-Volume Environments
- Travel Accommodations
- Sales Expertise
- Retail Sales Customer Service
- Credit Card Payments
- Brand Awareness
- Reservation Management
- Client Loyalty and Retention
- Client Consultations
- Customs Requirements
- Client Networking
- Client Relations
- Accurate Documentation
- Relationship Management
- Accurate Reporting
- Guest Satisfaction
- Selling Skills
- VIP Support
- Customer Needs Assessments
- Sensitive Information Handling
Timeline
Independent Travel Consultant
Destination Fun
01.2022 - Current
Account Specialist
Weedman Lawncare
02.2019 - 12.2021
Sales Associate- Supervisor
Charter Spectrum
08.2013 - 09.2018
Store Manager
Smoke Safe Vapor
07.2011 - 01.2014
Le’ Cole Culinary
Art Institute
Hazelwood West
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