Everett Alexander
Santa Paula,CA
Summary
Dynamic Tech Support Representative with proven expertise at Maverick Payments, excelling in technical troubleshooting and customer service. Adept at resolving complex payment processing issues and enhancing product knowledge through collaboration. Recognized for efficiently managing multiple projects while delivering outstanding support and maintaining high performance standards.
Overview
6
6
years of professional experience
Work History
Tech Support Rep II
Maverick Payments
Calabassas
04.2024 - Current
- Supported high-end agents by managing various technical tasks, including gateway setups and file builds.
- Ability to regularly build files for PAX, TSYS Express, Dejavoo Valor ,NMI ,Clover & auth.net
- Resolved tickets promptly and maintained communication with agents through email and phone.
- Complete tickets in timely manner and followed up with agents via email and via phone call
- Successfully manage multiple projects simultaneously while maintaining high standards of performance.
- Provide outstanding customer service and support to clients, resolving inquiries efficiently and effectively
- Ability to work well with teams members and take initiative when needed
Tech Support Rep II
Paysafe Group
Westlake Village, CA
02.2020 - 01.2023
- Provided technical support via phone and email, ensuring timely resolution of customer inquiries.
- Assisted customers in troubleshooting payment processing issues across various platforms.
- Documented and tracked support tickets using internal ticketing systems for continuous improvement.
- Collaborated with cross-functional teams to enhance product knowledge and improve service delivery.
Education
High School Diploma -
Channel Islands High School
Oxnard, CA06.2015
Skills
Technical troubleshooting
Technical support
Product troubleshooting
Customer service
Issue troubleshooting
Active listening
Microsoft outlook
Technical issues analysis
Product knowledge
Hardware troubleshooting
Timeline
Tech Support Rep II
Maverick Payments
04.2024 - Current
Tech Support Rep II
Paysafe Group
02.2020 - 01.2023
High School Diploma -
Channel Islands High School