Valerie Morales
Rancho Cucamonga,CA
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
SoCal Pacific
09.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
Sales Associate
Mathis Brothers
07.2020 - 08.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
Manager
Camille's Cafe
07.2015 - 05.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CA05.2014
Skills
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Leasing and sale
Languages
Spanish
Native or Bilingual
Timeline
Assistant Property Manager
SoCal Pacific
09.2023 - Current
Sales Associate
Mathis Brothers
07.2020 - 08.2022
Manager
Camille's Cafe
07.2015 - 05.2020
High School Diploma -
Alta Loma High School