Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Morales

Rancho Cucamonga,CA

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

SoCal Pacific
09.2023 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.

Sales Associate

Mathis Brothers
07.2020 - 08.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.

Manager

Camille's Cafe
07.2015 - 05.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

High School Diploma -

Alta Loma High School
Rancho Cucamonga, CA
05.2014

Skills

  • Administrative Support
  • Strong Communication Skills
  • Telephone and email etiquette
  • Leasing and sale

Languages

Spanish
Native or Bilingual

Timeline

Assistant Property Manager

SoCal Pacific
09.2023 - Current

Sales Associate

Mathis Brothers
07.2020 - 08.2022

Manager

Camille's Cafe
07.2015 - 05.2020

High School Diploma -

Alta Loma High School

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Valerie Morales