Python, MySQL
Everett Clayton-Skinner
IT Professional/Specialist
Monrovia,CA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
1
1
Language
Work History
Help Desk Associate
UEI Enterprises
09.2022 - 09.2023
- Collaborated with cross-functional teams to resolve escalated issues efficiently.
- Provided remote support to users across multiple locations, ensuring seamless connectivity and functionality.
- Reduced call handle time with effective communication and problem-solving skills.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Worked with Active Directory to manage customers account's and specific permissions.
Desktop Support Intern
Sacramento State University
01.2022 - 05.2022
- Enhanced user experience by providing timely and efficient desktop support to endusers.
- Provided remote support for offsite staff members, maintaining high levels of productivity across diverse locations within the organization.
- Managed inventory of hardware equipment, ensuring prompt replacement or repair when needed to minimize disruptions in workflow.
- Provided exceptional customer service to end-users, addressing their concerns and resolving issues promptly.
Education
Bachelor of Science - Information Technology
California State University - Los Angeles
Los Angeles, CA 05.2001 -
Associate of Arts - Business
Pasadena City
Pasadena 05.2001 -
Skills
Software
Virtual Machines
Operating Systems
Timeline
Help Desk Associate
UEI Enterprises
09.2022 - 09.2023
Desktop Support Intern
Sacramento State University
01.2022 - 05.2022
Bachelor of Science - Information Technology
California State University - Los Angeles
05.2001 -
Associate of Arts - Business
Pasadena City
05.2001 -
Similar Profiles
Nicole BrintNicole Brint
Sacramento County Dept. of Waste Management at UEI EnterprisesSacramento County Dept. of Waste Management at UEI Enterprises
Alejandra GonzalezAlejandra Gonzalez
Student Assistant at UEI Enterprises (Caltrans)Student Assistant at UEI Enterprises (Caltrans)
Danny GuevaraDanny Guevara
HVAC Technician Trainee at UEI CollegeHVAC Technician Trainee at UEI College
Rigo ArcosRigo Arcos
Infection Prevention, Patient Access & Activities at City of HopeInfection Prevention, Patient Access & Activities at City of Hope
Jasmine RodriguezJasmine Rodriguez
Office Assistant at Hispanics For HispanicsOffice Assistant at Hispanics For Hispanics