Python, MySQL
Everett Clayton-Skinner
IT Professional/Specialist
Monrovia,CA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
1
1
Language
Work History
Help Desk Associate
UEI Enterprises
09.2022 - 09.2023
- Collaborated with cross-functional teams to resolve escalated issues efficiently.
- Provided remote support to users across multiple locations, ensuring seamless connectivity and functionality.
- Reduced call handle time with effective communication and problem-solving skills.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Worked with Active Directory to manage customers account's and specific permissions.
Desktop Support Intern
Sacramento State University
01.2022 - 05.2022
- Enhanced user experience by providing timely and efficient desktop support to endusers.
- Provided remote support for offsite staff members, maintaining high levels of productivity across diverse locations within the organization.
- Managed inventory of hardware equipment, ensuring prompt replacement or repair when needed to minimize disruptions in workflow.
- Provided exceptional customer service to end-users, addressing their concerns and resolving issues promptly.
Education
Bachelor of Science - Information Technology
California State University - Los Angeles
Los Angeles, CA 05.2001 -
Associate of Arts - Business
Pasadena City
Pasadena 05.2001 -
Skills
Active Directory Management
Operating System Knowledge
Asset Management
Hardware Configuration
Software
Virtual Machines
Operating Systems
Timeline
Help Desk Associate
UEI Enterprises
09.2022 - 09.2023
Desktop Support Intern
Sacramento State University
01.2022 - 05.2022
Bachelor of Science - Information Technology
California State University - Los Angeles
05.2001 -
Associate of Arts - Business
Pasadena City
05.2001 -