Summary
Overview
Work History
Education
Skills
Software
Timeline
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Everett Clayton-Skinner

IT Professional/Specialist
Monrovia,CA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

2
2
years of professional experience
1
1
Language

Work History

Help Desk Associate

UEI Enterprises
09.2022 - 09.2023
  • Collaborated with cross-functional teams to resolve escalated issues efficiently.
  • Provided remote support to users across multiple locations, ensuring seamless connectivity and functionality.
  • Reduced call handle time with effective communication and problem-solving skills.
  • Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
  • Worked with Active Directory to manage customers account's and specific permissions.

Desktop Support Intern

Sacramento State University
01.2022 - 05.2022
  • Enhanced user experience by providing timely and efficient desktop support to endusers.
  • Provided remote support for offsite staff members, maintaining high levels of productivity across diverse locations within the organization.
  • Managed inventory of hardware equipment, ensuring prompt replacement or repair when needed to minimize disruptions in workflow.
  • Provided exceptional customer service to end-users, addressing their concerns and resolving issues promptly.

Education

Bachelor of Science - Information Technology

California State University - Los Angeles
Los Angeles, CA
05.2001 -

Associate of Arts - Business

Pasadena City
Pasadena
05.2001 -

Skills

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Software

Python, MySQL

Virtual Machines

Operating Systems

Timeline

Help Desk Associate

UEI Enterprises
09.2022 - 09.2023

Desktop Support Intern

Sacramento State University
01.2022 - 05.2022

Bachelor of Science - Information Technology

California State University - Los Angeles
05.2001 -

Associate of Arts - Business

Pasadena City
05.2001 -
Everett Clayton-SkinnerIT Professional/Specialist