Everett Cromer
Americus,GA
Summary
A seasoned professional with a proven track record at Service Pros Llc, I excel in field operations and customer service management. Demonstrated success in enhancing team productivity and customer satisfaction through effective leadership and quality control. Skilled in conflict resolution and mechanical troubleshooting, I have significantly contributed to operational efficiencies and positive customer engagements.
Offering strong foundation in leadership and communication, with solid understanding of operational procedures and safety standards. Brings ability to quickly learn new systems and techniques, coupled with skills in project coordination and team management. Ready to use and develop organizational and supervisory skills in a service manager/lead technician role.
Overview
8
8
years of professional experience
Work History
Field supervisor/Install Sales Manager
Service Pros Llc
03.2024 - Current
- Monitored employee performance for compliance with regulations and policies.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with customers to resolve issues and build productive relationships.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
Service Manager
Five Star Heating and Cooling
01.2020 - 03.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Lead Service Technician
Air Pro Heating & Ac
04.2017 - 01.2020
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
Education
High School Diploma -
Russell County High School
Seale, AL06-2007
Skills
- Field operations
- Scheduling management
- Positive attitude
- Lockout and tagout procedures
- Schedule coordination
- Sales analysis
- Multitasking and organization
- Pipefitting
- Operations planning
- Installation coordination
- Critical thinking
- Pump maintenance
- Task delegation
- Order tracking
- Reliable and responsible
- Lighting systems
- Project monitoring
- Conflict management
- Employee training and development
- Welding and fabrication
- Quality control
- Customer service management
- Schedule development
- Conflict resolution
- Site preparation
- Goal oriented
- Project management
- Inventory planning
- Workflow management
- Mechanical troubleshooting
- Site management
- Team collaboration and leadership
- Teamwork
- Trustworthy and honest
- Diagnostic skills
- Refrigeration systems
- Hydraulic systems
- Motor controls
- Air compressors
Timeline
Field supervisor/Install Sales Manager
Service Pros Llc
03.2024 - Current
Service Manager
Five Star Heating and Cooling
01.2020 - 03.2024
Lead Service Technician
Air Pro Heating & Ac
04.2017 - 01.2020
High School Diploma -
Russell County High School
Similar Profiles
Richard ShaverRichard Shaver
Installer at Sunbelt Service ProsInstaller at Sunbelt Service Pros
Octavio MontanoOctavio Montano
Plumbing Technician at Service Pros PlumbersPlumbing Technician at Service Pros Plumbers
Carolina CruzCarolina Cruz
Heavy Duty Cleaner at BEST Service ProsHeavy Duty Cleaner at BEST Service Pros