Everett Ely
Arlington,TX
Summary
Dynamic Cafe Manager with a proven track record at Panera Bread, excelling in customer engagement and staff management. Recognized for cultivating a positive work environment, enhancing customer experiences, and ensuring compliance with health and safety regulations. Skilled in cost monitoring and problem-solving, leading to improved operational efficiency and high staff morale.
Overview
17
17
years of professional experience
Work History
Cafe Manager
Panera Bread
06.2019 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as, cash register counting, and supply ordering.
- Responded to customer inquiries and resolved complaints
- Cultivated positive work environment, leading to high staff morale and low turnover rates.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Chef
Suzushii Sushi and Grill
12.2007 - 05.2019
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Set up and broke down kitchen for service.
- Assisted with menu development and planning.
- Trained and managed kitchen personnel.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Education
High School Diploma -
Summit High School
Mansfield, TX05-2008
Skills
- Customer engagement
- Barista skills
- Customer experience management
- Staff management
- Health and safety regulations
- Order management
- Timekeeping
- Cost monitoring
- Sanitation
- Food orders
- Team leadership
- Problem-solving
- Customer service
- POS terminal operation
Timeline
Cafe Manager
Panera Bread
06.2019 - Current
Chef
Suzushii Sushi and Grill
12.2007 - 05.2019
High School Diploma -
Summit High School
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