Everett Ferguson
Kalispell ,MT
Summary
Driven professional with a proven track record at Grand Hyatt Hotel, adept in customer service and problem-solving. Excelled in teamwork and collaboration, enhancing guest satisfaction and streamlining operations for efficiency. Demonstrated adaptability and a friendly, positive attitude, significantly contributing to team success and operational excellence.
Overview
39
39
years of professional experience
Work History
Pro Shop
Northern Pines Golf Course
04.2022 - 11.2024
- Exhibited a robust sense of accountability.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Guest Services Supervisor
Grand Hyatt Hotel
10.1985 - 10.2021
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
Skycap
Worldwide Flight Services
10.2005 - 04.2012
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Promoted airline loyalty programs to enhance customer engagement and increase repeat business.
- Demonstrated flexibility in scheduling, adapting to fluctuating airport traffic patterns as needed for optimal efficiency.
- Responded quickly and effectively to questions from passengers regarding flight schedules, baggage fees and travel directions.
- Delivered exemplary service to every traveler to keep check-in process efficient and pleasant.
- Pushed wheelchair-bound passengers through airport to departure gates, baggage claim and interim destinations.
- Handled oversized items with care, ensuring safe transport while minimizing potential damage.
- Explained luggage fees and check-in processes so that travelers were well-prepared and had documents ready.
- Weighed each bag or suitcase, tagged it and placed it on conveyor belt for transfer purposes.
- Supported ticket counter operations, expediting check-in processes for improved efficiency.
- Lifted items in excess of 50 pounds on regular basis.
- Facilitated seamless curbside check-ins by quickly processing travel documents and issuing boarding passes.
Education
GED -
Eagle Valley High School
Gypsum, CO06.1981
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
Timeline
Pro Shop
Northern Pines Golf Course
04.2022 - 11.2024
Skycap
Worldwide Flight Services
10.2005 - 04.2012
Guest Services Supervisor
Grand Hyatt Hotel
10.1985 - 10.2021
GED -
Eagle Valley High School
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