Everett Brown
Los Angeles,CA
Summary
Dedicated and results-driven Customer Service Specialist with extensive experience in government, retail, and educational support settings. Adept at managing high-volume operations, leading teams, and delivering exceptional service to diverse populations. Proven ability to work independently and collaboratively in dynamic environments, with a strong focus on compliance, process improvement, and relationship-building. Currently serving as a Tuition Assistance Coordinator, leveraging deep operational knowledge and leadership skills to support clients, colleagues, and educational institutions. Seeking to contribute to a mission-driven organization while continuing to grow professionally.
Overview
2026
2026
years of professional experience
Work History
Tuition Assistance Coordinator
CCPU Training Fund
10.2024 - Current
- Review and process tuition assistance applications with a high level of accuracy and confidentiality.
- Independently manage remote operations while maintaining consistent communication with team members and stakeholders.
- Lead outreach efforts to engage and support family child care providers and institutions of higher education across California.
- Foster and maintain strong, trust-based relationships with program participants and educational partners.
- Serve as team meeting and webinar lead, driving collaboration, knowledge-sharing, and team alignment.
- Actively support interdepartmental collaboration, offering assistance and insight to colleagues to streamline program operation
Licensed Tax Preparer
EB Tax Preparation Service
12.2022 - Current
- Conduct client interviews to obtain accurate financial data and prepare compliant federal and state tax returns.
- Deliver high-quality service by clearly communicating complex tax information and offering responsive client support.
- Maintain strict confidentiality and data integrity while managing sensitive personal and financial information.
- Build long-term client relationships through trust, transparency, and consistent service delivery.
Licensing Registration Examiner
California Department of Motor Vehicles
07.2019 - 12.2022
- absence of lead management, ensuring consistent service delivery, policy adherence, and staff accountability.
- Acted as liaison between staff and upper management, facilitating communication regarding training, procedural updates, and performance feedback.
- Mentored and supported new employees through onboarding and development, promoting team growth and knowledge retention.
- Strategically managed the Q-matic queue system to monitor office traffic, track processing times, and streamline workflow; delegated tasks and distributed workload based on real-time service demands and staffing needs.
- Interpreted and enforced California Vehicle Code, administrative regulations, and departmental procedures in high-volume public service settings.
- Maintained Control Room Certification and Auditing clearance; managed financial transactions and cashiering duties with accuracy and integrity.
- Supported production reporting and process improvement initiatives in collaboration with cross-functional teams.
Motor Vehicle Representative
California Department of Motor Vehicles
08.2017 - 07.2019
- Delivered exceptional customer service in both in-person and telecommunication settings.
- Interpreted the California Vehicle Code and DMV policies to support registration and licensing transactions.
- Conducted vehicle verifications, processed license and registration applications, and administered vision and written exams.
- Operated camera stations and handled cashiering responsibilities while maintaining accuracy in data entry.
- Mentored new staff and served as a liaison between field office operations and DMV headquarters.
Customer Service Specialist
Best Buy Inc
2015 - 2017
- Provided responsive and knowledgeable customer service in a fast-paced retail environment.
- Resolved customer issues, explained product features, and ensured satisfaction through effective communication.
- Maintained up-to-date knowledge of product offerings to support informed purchasing decisions.
- Contributed to store success by fostering positive customer relationships and supporting team initiatives.
Education
Associate of Science - General Education
Santa Monica College
Santa Monica, CA01-2011
High School Diploma -
Crenshaw High School
Los Angeles, CA06-2008
Skills
- Effective communication
- Patience
- Problem-solving
- Empathy
- Time management
- Active listening
- Positive attitude
- Conflict resolution
Timeline
Tuition Assistance Coordinator
CCPU Training Fund
10.2024 - Current
Licensed Tax Preparer
EB Tax Preparation Service
12.2022 - Current
Licensing Registration Examiner
California Department of Motor Vehicles
07.2019 - 12.2022
Motor Vehicle Representative
California Department of Motor Vehicles
08.2017 - 07.2019
Customer Service Specialist
Best Buy Inc
2015 - 2017
Associate of Science - General Education
Santa Monica College
High School Diploma -
Crenshaw High School