Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Highlights
Profile
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Work Availability
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Quote
Timeline
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Everett Person
Open To Work

Everett Person

Management & Customer Service
Raleigh,N.C.

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Music TeacherChief Executive/Owner/OperatorSales and Customer Service AdvisorAgent and OwnerManager

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Raleigh, N.C., US
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Flexible work hoursPaid time offWork from home optionHealthcare benefits401k matchCompany CultureCareer advancementWork-life balancePersonal development programsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work week

Summary

Dynamic and results-driven professional dedicated to driving economic growth and exceeding organizational goals within a customer service-oriented environment. Proven track record of effective collaboration with motivated teams, fostering a culture of shared objectives and collective achievement. Expertise in identifying client needs and delivering prompt, professional solutions has consistently enhanced customer satisfaction and contributed to overall organizational success. Equipped with strong problem-solving abilities and a proactive approach, poised to tackle new challenges while advancing team success and achieving positive results.

Overview

1
1
Language
1
1
Certification
29
29
years of professional experience

Work History

Agent and Owner

Norsports
02.2016 - 04.2018
  • Oversee client campaign market rollouts while driving sales initiatives.
  • recruit and onboard new talent acquisitions and HR professionals.
  • Train and support diverse offices throughout the nation.
  • Convey business objectives of new and existing clients.
  • Forged partnerships with key telecom providers like Verizon, AT&T, and Sprint to expand market reach. Negotiated distribution agreements with leading retailers such as Sam's Club, Costco, and Lowe's. Collaborated with top tech brands including Apple, Samsung, and Google for integrated solutions. Oversaw customer support strategies for Allstate Insurance and SquareTrade to improve retention rates. Developed business relationships with energy companies NRG and Just Energy to enhance service diversity. Partnered with Uber to offer innovative delivery solutions for customers. Strengthened alliances with retail chains like BJ's to increase brand visibility.
  • Provided customer support by responding to inquiries and resolving issues efficiently.
  • Assisted in managing inventory levels, ensuring optimal stock availability for operations.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
  • Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.

Chief Executive/Owner/Operator

Keysales Music LLC.
05.2011 - Current
  • Supervised opening and closing procedures of store, encompassing cash drawer counts and bank deposits.
  • Sourced, selected, and nurtured retail talent for company.
  • Managed daily secure transaction processing, ensuring timely execution.
  • Spearheaded strategic and brand-aligned marketing initiatives to enhance presentation and optimize sales.
  • Drove company expansion through attainment of over $1,000,000 in personal sales within 15 years
  • Oversaw budget planning processes, ensuring alignment with strategic goals and operational needs.
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Sales and Customer Service Advisor

Charter Communication/Time Warner/Bright House Communications (Spectrum)
07.2016 - 08.2018
  • handle incoming phone calls.
  • Surpass sales and performance metrics on regular basis
  • Assess and resolve customer inquiries while cultivating opportunities to introduce products or promotions consistent with company marketing value and standards.
  • effectively troubleshoot equipment and address challenges while providing outstanding customer experiences and seeking upsell opportunities during each call.
  • Collaborated with team members to enhance customer satisfaction through effective communication.
  • Documented customer interactions in CRM system for accurate record-keeping and follow-up.
  • Educated customers on service features, pricing plans, and promotional offers to optimize usage.
  • Managed escalated issues professionally, ensuring timely resolution and maintaining customer trust.
  • Implemented strategies to reduce average handling time without compromising on service quality.
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.

Customer Service Advisor/Professional

BCBSNC
03.2014 - 07.2016
  • Managed incoming calls by applying effective communication and problem-solving techniques to achieve satisfactory resolutions for callers while offering guidance on BCBSNC products, tools, and services.
  • Provided accurate information about insurance products and services to enhance customer understanding and satisfaction.
  • Assisted with claims processing, ensuring compliance with company policies and industry regulations.
  • Resolved customer inquiries and complaints effectively through active listening and problem-solving techniques.
  • Utilized CRM software to track customer interactions and maintain detailed records for future reference.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
  • Contributed to team meetings with valuable input, fostering a collaborative work environment.

Sales Rep/Shift Supervisor

Randstand/Parlux Fragrances
07.2011 - 05.2016
  • Enhanced customer confidence through attentive listening and providing constructive feedback.
  • Monitored market and product trends to effectively address customer inquiries.
  • Articulated merchandise requirements and concerns to designated supervisors in a timely manner.
  • Refined product knowledge to present features and benefits to clients persuasively.
  • Established rapport with customers, enhancing overall client satisfaction and loyalty.
  • Developed product knowledge to effectively communicate features and benefits to clients.
  • Assisted in inventory management to ensure product availability and timely restocking.
  • Trained new staff on sales techniques and company policies, fostering team development.
  • Led initiatives to optimize sales presentations, resulting in increased engagement with potential clients.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Customer Service Advisor

Lucor, Inc/JLI Industries
01.2005 - 11.2011
  • Fostered customer trust by actively addressing concerns and offering suitable feedback.
  • promote products and services and cultivate customer trust through relationships
  • Provided exceptional customer support through effective communication and problem-solving techniques.
  • Managed customer inquiries via phone, email, and chat platforms efficiently.

Banquet Houseman

Marriott
01.2003 - 11.2006
  • Facilitated superior customer interactions to differentiate and advance company brand
  • upheld cleanliness standards in ballroom(s) and maintained neat product arrangements.
  • Enhance customer satisfaction by delivering exceptional service aligned with company’s creed
  • selected by company as "Marriott's Local Idol".
  • Set up banquet spaces according to event specifications, ensuring optimal guest experience.
  • Assist with inventory management of linens, tableware, and equipment to maintain operational efficiency.

Sales Rep/Cashier/Dept. Supervisor

Office Max
09.1999 - 08.2002
  • Advanced to supervisory position.
  • functioned as department store local and divisional sales leader during employment period.
  • Championed district sales strategy for Maxxassurance insurance policies.
  • Led regional sales initiatives for Maxxassurance insurance policies.
  • designated top-performing customer service advisor.
  • Developed strong product knowledge to assist customers in selecting appropriate office supplies.
  • Cultivated relationships with clients, enhancing customer loyalty and repeat business.

Cashier/Dept. Head

Burlington Coat Factory
03.1997 - 05.1999
  • Guided customers through product and service offerings.
  • Facilitated superior customer service to boost and promote company brand
  • Joined forces with customer service team members to provide exceptional support during entire shopping and purchasing journey.
  • Collaborated with customers to discuss current styles and trends.
  • Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Implemented strategies to streamline checkout processes, reducing wait times for customers.
  • Monitored inventory levels at the register, alerting management of low stock items for replenishment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Manager

Sam's Club
04.2016 - 06.2017
  • Oversaw daily operations to ensure efficient store management and customer satisfaction.
  • Trained and mentored team members, fostering a collaborative work environment.
  • Implemented process improvements that enhanced inventory management and reduced shrinkage.
  • Managed scheduling and staffing to optimize workforce productivity during peak hours.
  • Oversaw daily operations, ensuring compliance with safety and quality standards.
  • Managed inventory control processes, optimizing stock levels to meet customer demand.
  • Led team training initiatives, enhancing staff performance and operational efficiency.
  • Developed strategies to improve member experience and increase customer satisfaction rates.
  • Implemented cost-saving measures, streamlining workflows while maintaining service quality.
  • Fostered a culture of continuous improvement through regular feedback and performance assessments.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.

Music Teacher

The Musicians Learning Center
07.2017 - Current
  • Developed personalized lesson plans to enhance student engagement and musical proficiency.
  • Introduced innovative teaching methods to improve learning outcomes across diverse student groups.
  • Mentored new teachers, fostering a collaborative environment for professional growth and development.
  • Coordinated performance events, showcasing student talent and building community relationships through music.
  • Implemented curriculum enhancements that aligned with educational standards and best practices in music education.
  • Utilized various teaching technologies to enrich lessons and facilitate remote learning opportunities for students.
  • Conducted assessments to evaluate student progress, providing constructive feedback and tailored support strategies.
  • Organized successful concerts and recitals, showcasing students'' talents and hard work.
  • Incorporated creative activities into lessons to engage students and spark interest in music.
  • Mentored students in various ensembles, boosting their confidence and performance skills.
  • Motivated students to practice consistently through goal-setting, tracking progress, and providing constructive feedback.
  • Mentored students of different ages and backgrounds in music theory, composition and performance.
  • Established positive relationships with parents and guardians, promoting open communication and collaboration for student success.
  • Evaluated student progress regularly through formal assessments, adjusting instruction as needed for continual improvement.
  • Assessed student performance and provided constructive feedback to guide progress.
  • Mentored struggling students with individualized approach to enhance learning.
  • Tailored instruction to meet individual student needs and cultivated inclusive learning environment.
  • Utilized current technology and interactive teaching methods to enhance student engagement.
  • Participated in professional development opportunities to stay current on best practices in music education, enriching both teaching skills and curriculum offerings.

Education

High School Diploma -

Needham B. Broughton HS
Raleigh, NC
06-1997

No Degree -

East Wake HS
Wendell, NC

No Degree -

Wake Tech Community College
Garner, NC

No Degree -

Shaw University
Raleigh, NC

Bachelor of Science - Theology

Faith In Action Bible College
Garner, NC
05-2020

Certificate of Biblical Studies And Counseling - Theological Studies

National Bible Institute
Alexandria, VA

Skills

  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building
  • Customer complaint resolution
  • Call management
  • Critical thinking
  • Conflict resolution
  • Sales closing
  • Customer service
  • Teamwork and collaboration
  • Excellent communication
  • Team leadership
  • Active listening
  • Decision-making
  • Problem-solving skills

Accomplishments

  • Has consistently met or exceeded sales directives and challenges within all company employment contracts.
  • Routinely helped as many as one hundred customers each day in a high-volume retail outlet.
  • Have consistently been honored and awarded over 5 merit increases during the first 2 years of employment.
  • Received over 40 “exceeds expectations” ratings on performance reviews.
  • Met monthly sales goals for nine months straight.
  • Has developed and nurtured numerous trust, relationships, and bonds through integrity, sincerity, and empathy.

Certification

  • ACE - Adobe Certified Expert, Photoshop
  • Sales Manager Certificate
  • Certified Claims Adjuster, BCBSNC - 2015-2016
  • Fork Lift Operator
  • CCS - Certified Coding Specialist
  • CMRT - Certified Maintenance and Reliability Technician (ASE)

Highlights

  • Detailed Listener
  • Observant
  • Self Propelled
  • Motivational
  • Dedicated
  • Consistent
  • Ambitious
  • Goal Driven
  • Loyal
  • Integral
  • Hard Working
  • Eloquent
  • Passionate
  • Committed
  • Communicable

Profile

I am a friendly, loyal and dedicated individual who, has an ambition to succeed in any given moment or environment. Although I am highly competent, and have extensive experience in retail and customer service, I love to learn. I am always welcoming new challenges, I get along well with others, and I have a self-administered attitude towards detail and efficiency. I am seeking and desire a position where I can develop myself and excel to the best of my capacity, as I strive to produce results at the best of my ability.

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Music

Teaching

Books

Counselor

Reading

Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Music Teacher

The Musicians Learning Center
07.2017 - Current

Sales and Customer Service Advisor

Charter Communication/Time Warner/Bright House Communications (Spectrum)
07.2016 - 08.2018

Manager

Sam's Club
04.2016 - 06.2017

Agent and Owner

Norsports
02.2016 - 04.2018

Customer Service Advisor/Professional

BCBSNC
03.2014 - 07.2016

Sales Rep/Shift Supervisor

Randstand/Parlux Fragrances
07.2011 - 05.2016

Chief Executive/Owner/Operator

Keysales Music LLC.
05.2011 - Current

Customer Service Advisor

Lucor, Inc/JLI Industries
01.2005 - 11.2011

Banquet Houseman

Marriott
01.2003 - 11.2006

Sales Rep/Cashier/Dept. Supervisor

Office Max
09.1999 - 08.2002

Cashier/Dept. Head

Burlington Coat Factory
03.1997 - 05.1999

High School Diploma -

Needham B. Broughton HS

No Degree -

East Wake HS

No Degree -

Wake Tech Community College

No Degree -

Shaw University

Bachelor of Science - Theology

Faith In Action Bible College

Certificate of Biblical Studies And Counseling - Theological Studies

National Bible Institute

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