Everett Scott
Sunrise,FL
Summary
Highly competent IT professional known for high productivity and efficiency in completing tasks. Skilled in network troubleshooting, implementing new software, maintaining information security, and cybersecurity measures, ensuring smooth operational flow. Excel at problem-solving, communication, and teamwork, contributing positively to fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Associate
ClimeCo
03.2024 - Current
- Identified opportunities for process improvement within the organization's IT operations.
- Researched emerging trends in technology governance, risk management, and security controls.
- Regularly monitored IT systems for performance and security issues, such as Azure, Microsoft 365, and Synology NAS, contributing to minimal security risks.
- Created and maintained detailed IT security documentation, aiding compliance, and ensuring adherence to best practices for audit readiness.
IT Technician
ClimeCo
02.2023 - 03.2024
- Implemented a systematic troubleshooting platform, improving the efficiency and consistency of issue resolution using Freshservice
- Set up and maintained antivirus and anti-malware software on all company devices, significantly reducing security threats using Microsoft Defender.
- Worked closely with IT team members to support large-scale IT projects, contributing to successful project completion.
- Led troubleshooting efforts for complex IT issues across diverse platforms (Windows and MacOS), consistently achieving a 98% resolution rate within SLA.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals using Microsoft Intune and Azure.
IT Support Technician
ClimeCo
02.2022 - 02.2023
- Created and maintained detailed technical documentation for IT systems and processes, facilitating knowledge sharing and continuity.
- Managed IT inventory, including tracking and documenting hardware and software assets, leading to improved resource allocation and reduced costs.
- Conducted regular follow-up with users post-issue resolution to ensure satisfaction and prevent recurring problems
- Configured user accounts in Active Directory and other directory services platforms.
Education
Bachelor's - Computer Information Systems
Southern Adventist University
05.2021
Skills
- Project Management
- Office 365 Administration
- Compliance Monitoring
- Azure
- MS Office proficiency
- Cybersecurity best practices
- Technical Troubleshooting
- Collaboration
- Remote Support
- Information security
Certification
- Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
- Fundamentals of Predictive Project Management
- Fundamentals of Agile Project Management
- Microsoft 365 Certified: Fundamentals
Timeline
IT Associate
ClimeCo
03.2024 - Current
IT Technician
ClimeCo
02.2023 - 03.2024
IT Support Technician
ClimeCo
02.2022 - 02.2023
Bachelor's - Computer Information Systems
Southern Adventist University
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