Everilda Jimenez
Los Angeles,CA
Summary
Responsible and dedicated Customer Service team member with proven multitasking skills. Overall, all this years, I have learn to work under pressure ,in different environments and fields which had help me be a better person in understanding customers needs. And always willing to learn.
Overview
18
18
years of professional experience
Work History
Customer Service Assistant
South Bay Department Of Public Social Services #13
06.2023 - Current
- Managed [Number]+ incoming calls each day with utmost professionalism and knowledgeable service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Promptly responded to inquiries and requests from prospective customers.
- Collect participants information and input to system.
- Filing mail.
Child Care Provider
Mexican American Opportunity Foundation
03.2022 - 01.2023
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Encouraged children to develop healthy social and emotional skills.
- Developed age-appropriate activities and crafts to engage children.
- Responded to inquiries from parents and guardians.
Food Delivery
Door Dash Driver
01.2019 - 08.2022
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Cashier
I-8 Food Services Pasadena City College
08.2016 - 03.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Serve food to Customers, when needed at busy schedule.
- Enroll Students to food programs.
Medical Assistant
Jonathan Tam M.D. OBGYN
01.2013 - 08.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Perform Vaccines, and Injections.
Medical Assistant
AltaMed Health Services Corporation
09.2006 - 05.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Perform Vaccines and Injections.
Education
Medical Assistant Diploma
Associated Technical College
Los Angeles, CA07.2005
High School Diploma -
Belmont High School
City Of Los Angeles, United States06.2003
Skills
- Work well under Pressure
- Good customer Service
- Team Player
- Multitasking
- Spanish and English Speaker
Timeline
Customer Service Assistant
South Bay Department Of Public Social Services #13
06.2023 - Current
Child Care Provider
Mexican American Opportunity Foundation
03.2022 - 01.2023
Food Delivery
Door Dash Driver
01.2019 - 08.2022
Cashier
I-8 Food Services Pasadena City College
08.2016 - 03.2020
Medical Assistant
Jonathan Tam M.D. OBGYN
01.2013 - 08.2014
Medical Assistant
AltaMed Health Services Corporation
09.2006 - 05.2011
Medical Assistant Diploma
Associated Technical College
High School Diploma -
Belmont High School
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