Everly Evans
Graham,NC
Summary
- Ability to build strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Proficient in Verbal Spanish translations. Areas of expertise include preparing sales contracts, processing orders, and maintaining positive customer relations. Summary of Qualifications
- Experienced in departmental management, staff training, and supervision.
- Excellent telephone presence and effective interpersonal skills.
- Ability to grasp thorough understanding of product features to better serve customers.
- Excellent presentation and customer service skills.
- Trained in all phases of food handling and sanitation procedures. (Serve Safe Certified)
- Able to work in a fast-paced environment.
- Experienced in kitchen management, menu preparation, inventory, and personnel management. Authorized to work in the US for any employer
Overview
21
21
years of professional experience
1
1
Certification
Work History
Dispatch/Scheduler
Living Free Ministries
07.2024 - Current
- Coordinated with department managers to gather staffing requirements and create weekly/monthly schedules that met operational needs
- Monitored schedule adherence and made necessary adjustments to accommodate unexpected absences or changes in workload
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes
Employment Coordinator
Sustainable Alamance
01.2021 - 09.2021
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Schedule appointments and maintain and update appointment calendars.
- Provide information or refer individuals to public or private agencies or community services for assistance.
- Assist in locating housing for displaced individuals.
Owner
Everlys Catering
01.2018 - 06.2021
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Maintain food and equipment inventories, and keep inventory records.
- Schedule staff hours and assign duties.
- Establish standards for personnel performance and customer service.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
- Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
- Order and purchase equipment and supplies.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
- Arrange for equipment maintenance and repairs, and coordinate a variety of services such as waste removal and pest control.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
- Create specialty dishes and develop recipes to be used in dining facilities.
- Establish and enforce nutritional standards for dining establishments based on accepted industry standards.
- Take dining reservations.
Property Manager
Piedmont Real Estate Solutions
01.2006 - 05.2021
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
- Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
- Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.
- Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
- Determine and certify the eligibility of prospective tenants, following government regulations.
- Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
- Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
- Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services.
Piedmont Catering Manager
Piedmont Country Catering
01.2008 - 12.2017
- Handle bank deposits
- Handle payroll and accounts payable (vendor pay)
- Special event coordinator
- Other duties include scheduling, hiring and dismissal.
- Oversee activities directly related to making products or providing services.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, preparing work schedules and assigning specific duties.
- Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
- Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
- Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Manage the movement of goods into and out of production facilities.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Delivery Driver
Piedmont Country Catering
01.2008 - 01.2012
House Keeping Manager
Laquinta Hotel
01.2006 - 01.2007
Credit Manager Assistant
Schewels Furniture Store
01.2005 - 01.2006
Credit Manager Assistant
Schewels Furniture Store
01.2005 - 01.2006
Education
GED - undefined
Alamance Community College
Burlington, NC01.2006
Skills
- Kitchen Experience
- Customer service
- Hotel experience
- Food Handling
- Housekeeping Management
- Processing orders
- Management (10 years)
- Organizational skills (10 years)
- Professionalism
- BI-LINGUAL (10 years)
- Kitchen Management Experience
- Cash register (10 years)
- And maintaining positive customer relations
- Sales
- Training & Development
- Summary of Qualifications Experienced in departmental management
- Ability to grasp thorough understanding of product features to better serve customers
- BUSINESS INTELLIGENCE (10 years)
- Presentation skills
- Excellent telephone presence and effective interpersonal skills
- ServSafe
- Hospitality (10 years)
- Inventory
- Leadership (10 years)
- Property Management
- Customers
- And integrity
- Property leasing
- Communication skills (10 years)
- And associates based on knowledge
- Supervising Experience
- Staff training
- Time management (10 years)
- Front desk
- Kitchen management
- Menu preparation
- Catering
- Strong work ethic
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Schedule management
- Problem-solving
- Telephone etiquette
- Staff coordination
Certification
- ServSafe
- CPR Certification
- Food Handler Certification
- Driver's License
Languages
English - Fluent
Bilingual
Multilingual
Spanish - Fluent
Additional Information
- Skills
- Bi-Lingual in English/Spanish
- Limited Computer Skills
Timeline
Dispatch/Scheduler
Living Free Ministries
07.2024 - Current
Employment Coordinator
Sustainable Alamance
01.2021 - 09.2021
Owner
Everlys Catering
01.2018 - 06.2021
Piedmont Catering Manager
Piedmont Country Catering
01.2008 - 12.2017
Delivery Driver
Piedmont Country Catering
01.2008 - 01.2012
Property Manager
Piedmont Real Estate Solutions
01.2006 - 05.2021
House Keeping Manager
Laquinta Hotel
01.2006 - 01.2007
Credit Manager Assistant
Schewels Furniture Store
01.2005 - 01.2006
Credit Manager Assistant
Schewels Furniture Store
01.2005 - 01.2006
GED - undefined
Alamance Community College