Everlyn Chege
Charlotte,NC
Summary
Motivated Business Administration major at the University of North Carolina at Charlotte, boasting a proven track record of leadership and customer service skills. Former class president and vice president in high school, showcasing collaborative teamwork abilities. Strong multitasker with a superior work ethic, adept problem-solving skills, and a reputation for reliability and dedication. Approach tasks with a hardworking and resourceful mindset, consistently supporting team goals.
Overview
4
4
years of professional experience
Work History
Teaching Assistant
University Of North Carolina At Charlotte
01.2024 - Current
- Responding to emails
- Manage and coordinate office hours, review sessions, and exam proctoring
- Keep track of attendance using Excel
- Address students' questions and concerns during office hours and review sessions
- Handle unexpected situations during exams or in response to students' queries
- Develop positive relationships with students through effective communication, fostering a conducive learning environment
Barista Trainer
Starbucks
04.2021 - 10.2023
- Provided exceptional customer service, delivering personalized experiences and maintaining clean, welcoming environment.
- Barista Trainer, demonstrating leadership and training new hires in company policies, coffee brewing techniques, and customer service.
Completed Shift Supervisor training, overseeing daily operations, managing barista teams, and upholding company standards. - Proficient in cash handling, ensuring accuracy in transactions and maintaining register integrity.
- Maintained comprehensive product knowledge of Starbucks offerings to offer informed recommendations and ensured adherence to food safety protocols and cleanliness standards.
- Collaborated effectively with team members to achieve store goals and maintain positive work environment.
- Assisted in inventory management tasks, including stock replenishment.
Built strong customer relationships, fostering loyalty through friendly, consistent interactions.
EMT Cadet
Wake County EMS
01.2023 - 08.2023
- Collaborated effectively within team to provide high-quality emergency medical care to patients in critical situations.
- Expanded medical knowledge by learning from experienced professionals, gaining hands-on experience in emergency response and patient care.
Demonstrated strong problem-solving abilities in fast-paced, high-pressure scenarios, often making rapid decisions directly impacting patients' health and safety. - Enhanced communication skills through consistent interaction with patients, families, and other healthcare professionals.
- Maintained detailed, accurate records of patient information and treatment procedures.
Volunteer
Careone Institute Raleigh
06.2020 - 08.2020
- Decision-making on organizational structure
- Assist with stocking books on shelves
- Problem-solving with moving medical beds and mannequins
Education
BBA -
University of North Carolina At Charlotte
Charlotte, NC05.2027
General Education -
Southeast Raleigh Magnet High School
Raleigh, NC05.2023
Hospitality Management and Human Resources
Wake Technical Community College
Raleigh, NC05.2023
Skills
- Exceptional customer service
- Proven leadership abilities
- Team collaboration and facilitation
- Efficient time management
- Strong written and verbal communication
- Effective problem-solving
- Keen attention to detail
- Cash handling expertise
- Training and development implementation
- Knowledge of food safety standards
- EMT Training
Languages
Swahili
Native or Bilingual
Software
Microsoft Office Suite
Email Management
POS systems
Social media
Online collaboration tools
Activities
- Top 20 in graduating class at Southeast Raleigh Magnet High School
- Class President and Vice President at Southeast Raleigh Magnet High School
- junior marshall
- Clubs: Biomedical Academy 2019-2023, Student Government Association 2019-2023, Organization of African Students (present)
Timeline
Teaching Assistant
University Of North Carolina At Charlotte
01.2024 - Current
EMT Cadet
Wake County EMS
01.2023 - 08.2023
Barista Trainer
Starbucks
04.2021 - 10.2023
Volunteer
Careone Institute Raleigh
06.2020 - 08.2020
BBA -
University of North Carolina At Charlotte
General Education -
Southeast Raleigh Magnet High School
Hospitality Management and Human Resources
Wake Technical Community College
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