Everlyn Moore
Danielson,CT
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in community based environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Case Manager
United Services Inc.
07.2023 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Residential Counselor
Justice Resource Institute
10.2022 - 07.2023
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Assisted residents in achieving personal goals by facilitating access to community resources and services.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Implemented behavior modification techniques designed to promote positive change in residents'' lives.
- Provided guidance to new Residential Counselors during their onboarding process, supporting successful integration into the team environment.
- Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of residential counseling, enhancing overall effectiveness in role.
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH04.2023
Skills
- Referral Coordination
- Family Education
- Individualized counseling
- Community Outreach
- Utilization review
- Patient support
- Records Management
- Client Advocacy
- Discharge Planning
- Care Coordination
- Case Management
- Performance Tracking
- Needs Assessment
- Organization and Multitasking
- Documentation proficiency
- Patient Needs Assessment
- Decision-Making
- Resource Management
- Email and Telephone Etiquette
- Case Planning
- Patient Assessment
- Resource Identification
- Case Needs Assessment
- Case Management Tracking
- Case Documentation
- Home Visits and Inspections
- Relationship Building
- Utilization Management
- Community Resources
- Progress Evaluations
- Emotional awareness
- Documentation And Reporting
- Positive Attitude
- Intervention Plans
- Problem-Solving
- MS Office
- Social Work
- Client meetings
- Time Management
- CPR/AED
- Written and verbal communication
- Effective Communication
- Problem-solving abilities
- Strategic Planning
- Adaptability and Flexibility
- Service planning
Timeline
Case Manager
United Services Inc.
07.2023 - Current
Residential Counselor
Justice Resource Institute
10.2022 - 07.2023
Bachelor of Arts - Psychology
Southern New Hampshire University
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