Everton Passaia
Denver,CO
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Hardworking and passionate job seeker with strong organizational skills. Flight Attendant offering over 9 years in domestic and international commercial airline industry. Skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
La Quinta Hotel
05.2022 - 12.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
FLIGHT ATTENDANDT
GOL Airlines
01.2015 - 09.2023
- E- Passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
-Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
-Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
I-ncreased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
-Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
-Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
-Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
-Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
-Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
-Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
-Ensured safety and comfort of customers onboard aircraft.
Resolved passenger conflicts and medical emergencies during flights.
-Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
-Monitored cabin during flights and responded to passenger inquiries or issues.
-Offered personalized assistance to children, elderly and passengers with special needs.
Education
Human Resource -
Estacio De Sa
Fortaleza, Brazil10.2021
Skills
- Customer Service
- Flight Safety
- FAA Regulations
- Emergency Care
- Hospitality Service Expertise
- Conflict Mediation
- Organizational skills
- Interpersonal skills
- Decision-making abilities
- Attention to detail
- Evacuation Procedures
- Customer Relations
Certification
- Certified Flight Attendant, Gol Airlines - 2016
- Airport passenger security Training - 2018
- English for aviation - 2017
- Restricted areas airport course - 2015
- Negotiation strategy course- 2013
- Lecture posture and behavior of the customer service professional - 2013
Languages
English
Full Professional
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Assistant Manager
La Quinta Hotel
05.2022 - 12.2023
FLIGHT ATTENDANDT
GOL Airlines
01.2015 - 09.2023
Human Resource -
Estacio De Sa
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