Everton Simpson
Tamarac,Florida
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
SELF EMPLOYED PROVIDING HEALTH SERVICES
Self-employeed
01.2022 - Current
- Compassionate caregiver with over six years of experience providing exceptional care to the elderly and disabled. Skilled in assisting with daily living activities, including medication administration, meal preparation, and personal care.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
CUSTOMER SERVICE REPRESENTATIVE
KDM SERVICES INC.
01.2019 - 01.2022
- Ensured that proper standards were maintained, and that customer satisfaction was guaranteed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
FIELD REPRESENTATIVE
BROADBAND INTERACTIVE INC.
01.2018 - 01.2019
- Travelling customer service representative acting as liaison to reduce the number of delinquent accounts for Comcast or to recover equipment.
- Completed paperwork in full, on time and with high accuracy.
- Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Assisted in training new team members, resulting in increased productivity and overall team performance.
CAR SALESMAN
TOYOTA OF DEERFIELD BEACH
01.2017 - 01.2018
- Provided excellent customer service while ensuring that clients were sold the correct vehicle, based on their needs and budget
- Ensured that the car dealership was professionally represented.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
HEALTHCARE PROVIDER
DISTINCTIVE HOMECARE LLC.
01.2010 - 01.2017
- Provided support services in a health-conscious environment, while demonstrating the discipline to always maintain industry-accepted standards as part of the health team.
- Provided timely and accurate documentation of patient care, ensuring compliance with regulatory standards.
- Participated in quality and safety initiatives aimed at reducing adverse events, improving patient outcomes, and fostering a culture of accountability within the organization.
SUPERVISOR
JNBS BUILDING SOCIETY (OVERSEAS UK LTD.)
01.2007 - 01.2010
- Responsible for the administration and efficient day-to-day running of a full-service branch office, including operations, lending, product sales, customer service, security, and safety in accordance with the Bank’s objectives
- Opened savings, fixed deposits, and other types of accounts
- Issued debit cards, closed accounts, and made customer-requested changes to account mandates
- Handled customer complaints and followed all banking policies as determined by bank.
MEMBER SERVICES OFFICER
CITY OF KINGSTON CREDIT UNION
01.2004 - 01.2007
- Promoted financial products and provided services to customer according to financial needs
- Achieved established sales and service goals
- Ensured members received friendly, accurate, and timely assistance, including advice on investment options.
Education
Associate of Science - Business
Broward College
FLDiploma Management/computer applications - Certificate
Jamaica Institute of Management
JamaicaAccounting Courses - Certificate
University of Technology
FLHigh School Diploma -
Clarendon College
JamaicaSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Othercourses
- Car Sales Certificate (Berkshire Hathaway training)
- Anti-Money Laundering
- Counterfeit Detection
- Fire Marshal Certificate
- CPR
References
References available upon request.
Timeline
SELF EMPLOYED PROVIDING HEALTH SERVICES
Self-employeed
01.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
KDM SERVICES INC.
01.2019 - 01.2022
FIELD REPRESENTATIVE
BROADBAND INTERACTIVE INC.
01.2018 - 01.2019
CAR SALESMAN
TOYOTA OF DEERFIELD BEACH
01.2017 - 01.2018
HEALTHCARE PROVIDER
DISTINCTIVE HOMECARE LLC.
01.2010 - 01.2017
SUPERVISOR
JNBS BUILDING SOCIETY (OVERSEAS UK LTD.)
01.2007 - 01.2010
MEMBER SERVICES OFFICER
CITY OF KINGSTON CREDIT UNION
01.2004 - 01.2007
Associate of Science - Business
Broward College
Diploma Management/computer applications - Certificate
Jamaica Institute of Management
Accounting Courses - Certificate
University of Technology
High School Diploma -
Clarendon College
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