Everton Smith
Brooklyn,NY
Summary
Dynamic professional with extensive experience at Jos. A. Bank and Golden Krust Bakery, excelling in process optimization and customer service. Proven track record in managing cross-functional teams, enhancing operational efficiency, and resolving complex issues. Skilled in inventory management and quality control, fostering a collaborative environment to achieve organizational goals.
Overview
33
33
years of professional experience
Work History
Operation Associate
Jos. A. Bank
New York , NY
10.2009 - Current
- Participated in cross-functional teams to plan and execute special projects.
- Shipped packages and received goods and materials under guidance of company's procedures.
- Managed customer inquiries related to product availability, shipping times, and order status.
- Conducted quality control checks to maintain standards and meet compliance requirements.
- Broke down boxes for garbage and recycling.
- Participated in team meetings focused on identifying opportunities for process optimization.
- Maintained positive working relationship with fellow staff and management.
- Identified internal problems and recommended solutions to upper management.
Restaurant Manager
Golden Krust Bakery
Queens, NY
01.2009 - 11.2009
- Coached staff on strategies to enhance performance and improve customer relations.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Trained new employees to perform duties.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Assisted staff by serving food and beverages or bussing tables.
Restaurant Manager
Golden Krust Bakery
Brooklyn , NY
03.2008 - 12.2008
- Coached staff on strategies to enhance performance and improve customer relations.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Assisted with kitchen preparation during peak times as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained new employees to perform duties.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ordered supplies from vendors as needed while staying within budget guidelines.
Assistant Warehouse Manager
Grace Foods international
Kingston , Jamaica
01.2003 - 02.2006
Senior Accounting Clerk
Grace Foods International
Kingston, Jamaica
02.1995 - 01.2003
Accounting Clerk
Grace Foods International
Kingston , Jamaica
11.1991 - 02.1995
Education
Certificate - Middle Management Training
Grace, Kennedy Learning Center
Kingston, Jamaica 04-2004
Certificate - Supervisory Management & Development
Grace, Kennedy Learning Center
Kingston, Jamaica 04-2003
High School Diploma -
St. George’s College
Kingston, Jamaica07-1990
Skills
- Process optimization
- Inventory management
- Quality control
- Customer service
- Data entry
- Shipping logistics
- Problem solving
- Team collaboration
- Accounting
Affiliations
Vice President of the St. George's College Alumni Association NE.
Member of Unisac over 45 Soccer Team
Timeline
Operation Associate
Jos. A. Bank
10.2009 - Current
Restaurant Manager
Golden Krust Bakery
01.2009 - 11.2009
Restaurant Manager
Golden Krust Bakery
03.2008 - 12.2008
Assistant Warehouse Manager
Grace Foods international
01.2003 - 02.2006
Senior Accounting Clerk
Grace Foods International
02.1995 - 01.2003
Accounting Clerk
Grace Foods International
11.1991 - 02.1995
Certificate - Middle Management Training
Grace, Kennedy Learning Center
Certificate - Supervisory Management & Development
Grace, Kennedy Learning Center
High School Diploma -
St. George’s College