Evette Cortez
Dallas,TX
Summary
Dynamic and results-driven Manager with a focus on leading high performing teams in a fast-paced retail environment.
Overview
9
9
years of professional experience
Work History
Store Manager
CVSHealth Corporation
10.2022 - Current
- Recruited, trained, and supervised a diverse team of 30 employees, including pharmacists, cashiers, and stock clerks
- Fostered a customer-centric environment by addressing and resolving customer complaints and inquiries promptly
- Prepared and managed the store budget, monitored financial performance, and implemented cost-control measures
Department Head- Hardware
Home Depot
07.2021 - 09.2022
- Supervised and guided a team of 20+ associates in the hardware department, ensuring efficient operations and excellent customer service
- Monitored, documented, and tracked front end operations to ensure compliance with company policies and procedures
- Coordinates smooth department receiving, inventory storage, and product management
Cashier
Home Depot
12.2015 - 09.2021
- Supervised and guided a team of 20+ associates in the hardware department, ensuring efficient operations and excellent customer service
- Efficiently handled transactions, including cash, credit, and debit payments, maintaining accuracy and speed during peak hours
- Accurately processed an average of 150+ transactions per shift, minimizing errors and maintaining a high level of efficiency
Front End Supervisor
Home Depot
09.2016 - 06.2021
- Supervised and mentored a team of 40+ cashiers and customer service associates, ensuring efficient daily operations
- Implemented scheduling and shift management to optimize staff coverage during peak hours, reducing wait times and enhancing customer satisfaction
- Resolved escalated customer issues and complaints promptly, maintaining a high standard of customer satisfaction
Education
GED -
James Pace
Brownsville, TX05.1996
Skills
- Leadership and team management
- Customer service excellence
- Inventory and supply chain management
- Financial planning and analysis
- Sales and merchandising strategies
- Regulatory compliance
- Problem-solving and conflict resolution
- Effective communication and interpersonal skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Operations
- Order management
- Sales strategies
- Team development
- Retail sales techniques
- Product merchandising
- Payroll management
- Customer feedback analysis
- Team building
- Verbal and written communication
- Program administration
- Report generation
- Program implementation
- Partnership building
- Root-cause analysis
- Budget administration
- Security system monitoring
- Financial operations management
- Systems and software expertise
- Database management
- Promotional planning
- Hourly shift management
- Process improvements
- Culture development
- Talent recruitment
- Employee terminations
- Operations oversight
- Competitor monitoring
- Special events
- Marketing and promotions
- Project management
- Personnel development
- Advertising and marketing
- Delegating work
- Merchandise planning
- Vendor management
- Leading staff meetings
- Sales promotions
- Flexible schedule
- Pricing strategies
- Maximizing profitability
- Sales coaching
- Performance reviews
- Sales analysis
- Strategic planning
- Retail merchandise quality standards
- Loss prevention procedures
- Operational efficiency
- Bank and safe deposits
- Loss prevention
- Bank deposit procedures
- Accurate money handling
- Customer response
- Sales professional
Languages
Spanish
Professional Working
Timeline
Store Manager
CVSHealth Corporation
10.2022 - Current
Department Head- Hardware
Home Depot
07.2021 - 09.2022
Front End Supervisor
Home Depot
09.2016 - 06.2021
Cashier
Home Depot
12.2015 - 09.2021
GED -
James Pace