Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Evette Cortez

Dallas,TX

Summary

Dynamic and results-driven Manager with a focus on leading high performing teams in a fast-paced retail environment.

Overview

9
9
years of professional experience

Work History

Store Manager

CVSHealth Corporation
10.2022 - Current
  • Recruited, trained, and supervised a diverse team of 30 employees, including pharmacists, cashiers, and stock clerks
  • Fostered a customer-centric environment by addressing and resolving customer complaints and inquiries promptly
  • Prepared and managed the store budget, monitored financial performance, and implemented cost-control measures

Department Head- Hardware

Home Depot
07.2021 - 09.2022
  • Supervised and guided a team of 20+ associates in the hardware department, ensuring efficient operations and excellent customer service
  • Monitored, documented, and tracked front end operations to ensure compliance with company policies and procedures
  • Coordinates smooth department receiving, inventory storage, and product management

Cashier

Home Depot
12.2015 - 09.2021
  • Supervised and guided a team of 20+ associates in the hardware department, ensuring efficient operations and excellent customer service
  • Efficiently handled transactions, including cash, credit, and debit payments, maintaining accuracy and speed during peak hours
  • Accurately processed an average of 150+ transactions per shift, minimizing errors and maintaining a high level of efficiency

Front End Supervisor

Home Depot
09.2016 - 06.2021
  • Supervised and mentored a team of 40+ cashiers and customer service associates, ensuring efficient daily operations
  • Implemented scheduling and shift management to optimize staff coverage during peak hours, reducing wait times and enhancing customer satisfaction
  • Resolved escalated customer issues and complaints promptly, maintaining a high standard of customer satisfaction

Education

GED -

James Pace
Brownsville, TX
05.1996

Skills

  • Leadership and team management
  • Customer service excellence
  • Inventory and supply chain management
  • Financial planning and analysis
  • Sales and merchandising strategies
  • Regulatory compliance
  • Problem-solving and conflict resolution
  • Effective communication and interpersonal skills
  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff supervision
  • Staff management
  • Sales expertise
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order management
  • Sales strategies
  • Team development
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Customer feedback analysis
  • Team building
  • Verbal and written communication
  • Program administration
  • Report generation
  • Program implementation
  • Partnership building
  • Root-cause analysis
  • Budget administration
  • Security system monitoring
  • Financial operations management
  • Systems and software expertise
  • Database management
  • Promotional planning
  • Hourly shift management
  • Process improvements
  • Culture development
  • Talent recruitment
  • Employee terminations
  • Operations oversight
  • Competitor monitoring
  • Special events
  • Marketing and promotions
  • Project management
  • Personnel development
  • Advertising and marketing
  • Delegating work
  • Merchandise planning
  • Vendor management
  • Leading staff meetings
  • Sales promotions
  • Flexible schedule
  • Pricing strategies
  • Maximizing profitability
  • Sales coaching
  • Performance reviews
  • Sales analysis
  • Strategic planning
  • Retail merchandise quality standards
  • Loss prevention procedures
  • Operational efficiency
  • Bank and safe deposits
  • Loss prevention
  • Bank deposit procedures
  • Accurate money handling
  • Customer response
  • Sales professional

Languages

Spanish
Professional Working

Timeline

Store Manager

CVSHealth Corporation
10.2022 - Current

Department Head- Hardware

Home Depot
07.2021 - 09.2022

Front End Supervisor

Home Depot
09.2016 - 06.2021

Cashier

Home Depot
12.2015 - 09.2021

GED -

James Pace

Similar Profiles

CREATE PROFILE
Evette Cortez