Skilled and focused Property Manager providing both resident satisfaction and fulling property owner needs. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
IHSS Care Provider
State of California, Department of Social Services
San Diego, CA
11.2007 - Current
Developed an individualized plan of care for each patient based on assessment data, physician orders and family input.
Researched community resources available to assist patients in meeting their needs.
Served as a liaison between families, physicians, social workers and other healthcare professionals.
Provided companionship to elderly patients in their homes and assisted with daily tasks such as meal preparation, light housekeeping, shopping and errands.
Encouraged independence among patients by assisting them with activities of daily living whenever possible.
Provided emotional support to clients by listening to their concerns and offering encouragement when needed.
Developed individualized plans of care for each patient based on their specific needs.
Created a safe environment for clients by removing potential safety hazards from the home setting.
Transported individuals to medical appointments and assisted with errands.
Provided patients and families with emotional support and instruction.
HOA Manager
Liberty Manor HOA
San Diego, CA
02.2013 - 05.2018
Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Monitored market trends to ensure competitive pricing structures for units under management.
Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Ensured that all rent payments were collected on time by following up with delinquent tenants.
Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Processed evictions when necessary in accordance with state laws and procedures.
Managed all maintenance requests from tenants in a timely manner.
Collected monthly assessments, rental fees, deposits and payments.
Facilitated tenant paperwork processing and verification.
Handled resident complaints and expedited maintenance requests.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Managed and oversaw operations, maintenance and administration of properties.
Liaised between construction manager and tenant during build-out phase of tenant suite.
Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Education
Youth Ministry - Theology
Rhema Bible College
Tulsa, OK
05-1995
Skills
Client documentation
Behavioral Management
Emotional Support
Care plan assessment
Case Management
Mobility support
Case management experience
Schedule Management
Medical Charting
Compassionate Caregiving
Timeline
HOA Manager
Liberty Manor HOA
02.2013 - 05.2018
IHSS Care Provider
State of California, Department of Social Services
Associate Governmental Program Analyst at State of California, Department of Social ServicesAssociate Governmental Program Analyst at State of California, Department of Social Services