Summary
Overview
Work History
Education
Skills
Timeline
Generic

Evette Howard

Fort Worth,TX

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

15
15
years of professional experience

Work History

Cashier

Albertsons
Fort Worth
03.2024 - 05.2024
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Customer Service Representative/Call Center for Sprint

ACS- Affiliated Computer Services
Fort Worth
05.2024 - 01.2024
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • The call volume was extremely high, necessitating weekly overtime to meet quotas.

Customer Care Specialist / Call Center Inbound

TRC Staffing
Bedford
11.2011 - 05.2013
  • Fast-paced environment, calls answered within 5 seconds, calls no longer than 8 minutes, card activations, general product questions answered, troubleshooting issues, long periods of sitting, between 50 and 100 calls per day.
  • Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
  • Maintained an organized system of records related to customer service requests.

Security Guard

Ameritex Guard Services
Richland Hills
07.2010 - 12.2011
  • Conducted daily security patrols of assigned areas.
  • Identified potential security risks and recommended corrective actions.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Enforced safety regulations and monitored access control points.
  • Investigated suspicious activity and reported findings to management.
  • Responded to alarms, emergencies, and disturbances.
  • Observed surveillance cameras for any suspicious activity or intruders.
  • Monitored closed circuit television systems.

Mail Sorter

Coworx
Grand Prairie
03.2009 - 02.2010
  • Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
  • Filed documents in appropriate folders or records management systems.
  • Labeled containers with required information before dispatching them.
  • Sorting by addressee, destination, and type. Preparing outgoing mail for delivery. Supports cost-control measures by pre-sorting and batching outgoing items. Maintains mail operations by following policies and procedures. Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

Education

Paul Laurence Dunbar High School
Fort Worth, TX
01.2001

Skills

  • Payment Processing
  • POS Systems
  • Product Recommendations
  • Returns processing
  • Customer Service
  • Customer Assistance
  • Customer Relations
  • Time management skills
  • Money Handling
  • Records Maintenance
  • Written and verbal communication
  • Customer service excellence
  • Issue Resolution
  • Complex Problem-Solving
  • ID Verification
  • Payment Collection

Timeline

Customer Service Representative/Call Center for Sprint

ACS- Affiliated Computer Services
05.2024 - 01.2024

Cashier

Albertsons
03.2024 - 05.2024

Customer Care Specialist / Call Center Inbound

TRC Staffing
11.2011 - 05.2013

Security Guard

Ameritex Guard Services
07.2010 - 12.2011

Mail Sorter

Coworx
03.2009 - 02.2010

Paul Laurence Dunbar High School

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Evette Howard