Evette Martinez
Denver,CO
Summary
Accomplished Practice Manager with a proven track record at Rocky Mountain Primary Care, enhancing operational efficiency and patient satisfaction through expert practice and staff management. Skilled in workflow optimization and fostering team collaboration, significantly improved community relations and reduced turnover rates. Demonstrates strong schedule management abilities and a commitment to healthcare excellence.
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.
Overview
10
10
years of professional experience
Work History
Practice Manager
Rocky Mountain Primary Care
05.2022 - 10.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Responsible for managing 25 plus experienced front office, Medical assistants, along with 3 Physician assistants, and 2 physicians, which included hiring, discipline and coordinating daily tasks and conducting meetings.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Enhanced team morale and reduced turnover rates by introducing employee recognition programs.
Front Desk and Back Office Supervisor
Rocky Mountain Infectious Disease
10.2020 - 04.2022
- Improved operational efficiency by supervising back office staff and ensuring adherence to best practices.
- Coordinated daily activities for smooth workflow and timely completion of administrative tasks.
- Enhanced team productivity by providing training and support to staff members.
- Managed team schedules to ensure optimal coverage during peak times.
- Facilitated communication between departments, ensuring seamless exchange of information.
- Coordinated with IT department to address system issues and minimize downtime.
- Updated and maintained back office procedures manual for consistent operations.
- Collaborated with HR to facilitate onboarding of new front and back office staff.
- Improved overall workflow efficiency by implementing new back office processes and procedures.
- Developed comprehensive training programs to enhance staff skills and knowledge in front and back office operations.
- Assisted upper management in the development of policies and procedures related to front and back office functions.
- Managed cross-functional projects involving multiple departments to ensure seamless execution of tasks within deadlines.
- Boosted customer satisfaction with timely resolution of issues and complaints.
- Designed and implemented office policies and enforced standards.
Back Office Supervisor
MIPS
04.2018 - 09.2020
- Reduced error rates by establishing strict quality control measures for all back office tasks.
- Optimized resource allocation by tracking employee schedules, workload, and availability.
- Maintained a high level of data accuracy by regularly reviewing reports generated by the team.
- Boosted customer satisfaction with timely resolution of issues and complaints.
- Collaborated with other supervisors to identify areas of improvement in overall business operations.
- Promoted a culture of continuous improvement by encouraging open feedback from team members.
- Assisted with in office procedures and MA duties.
- Improved overall workflow efficiency by implementing new back office processes and procedures.
- Streamlined communication channels for faster resolution of client inquiries and concerns.
- Organized office operations, leading daily activities and controlling correspondence.
- Managed back-office sales team through coach training.
Medical Assistant
Colorado Join Replacement
03.2015 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted with Surgery scheduling and post surgery education.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
Associate of Applied Science - Certified Medical Assistant
Parks College
Aurora, CO07-2005
Associate of Science -
Escondido Community College
Escondido, CA06-2003
High School Diploma -
Vista High School
Vista, CA05-2000
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
Timeline
Practice Manager
Rocky Mountain Primary Care
05.2022 - 10.2024
Front Desk and Back Office Supervisor
Rocky Mountain Infectious Disease
10.2020 - 04.2022
Back Office Supervisor
MIPS
04.2018 - 09.2020
Medical Assistant
Colorado Join Replacement
03.2015 - 01.2018
Associate of Applied Science - Certified Medical Assistant
Parks College
Associate of Science -
Escondido Community College
High School Diploma -
Vista High School
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