Evette Monroe
Cypress
Summary
Strategic and results-oriented Human Resources, Customer Success, and Operations Professional with 10+ years of experience supporting employees, clients, customers, and cross-functional teams. Demonstrated expertise in employee relations, client engagement, conflict resolution, onboarding support, compliance, records management, customer retention, and operational excellence. Recognized for building strong stakeholder relationships, improving customer experiences, maintaining regulatory compliance, and driving organizational efficiency. Proven ability to thrive in fast-paced corporate and remote environments while managing confidential information and delivering exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operator Metro Lift
Transdev Transportation
Houston, TX
05.2025 - 06.2026
- Operated transit vehicles safely and efficiently, ensuring timely service delivery.
- Conducted pre-trip inspections to maintain vehicle compliance with safety regulations.
- Assisted passengers with boarding and disembarking, enhancing customer experience and satisfaction.
- Collaborated with dispatch teams to optimize route planning for improved operational efficiency.
- Implemented safety training programs that reduced incidents and enhanced team performance across shifts.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Certified Nursing Assistant
Amazing Grace Hospice Care
Houston, TX
02.2025 - 08.2025
- Provided compassionate care to patients, ensuring comfort and dignity in end-of-life experiences.
- Assisted nursing staff with daily patient assessments and vital signs monitoring for optimal care delivery.
- Implemented individualized care plans, adapting approaches based on patient needs and preferences.
Medical Coder
MiraMed Global Service
Remote
09.2024 - 03.2025
- Collaborated with healthcare providers to clarify documentation discrepancies for optimal coding accuracy.
- Led training sessions on updates in coding regulations and reimbursement policies for staff development.
- Supported continuous improvement initiatives within the coding department by actively participating in team meetings, trainings, and sharing best practices with colleagues.
- Verified, coded and added modifiers to diagnoses.
- Protected patient confidentiality by adhering strictly to HIPAA regulations when handling sensitive information related to medical records, treatments, and diagnoses.
- Aided in reducing backlogs of incomplete charts or unassigned codes through focused efforts during periods of high volume or staffing shortages.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
Data Entry Specialist
ABC Legal Services
Remote
06.2024 - 02.2025
- Provide effective communication (written, verbal, non-verbal, and electronic) to clients and colleagues
- Supports performance improvement by assisting with audits and quality control tasks
- Communicates any concerns regarding coding, documentation, section issues and/or department issues
- Shares information, resources, and ideas. Contributes ideas and suggestions to continuously improve processes, procedures, methods and productivity.
- Must demonstrate the ability to assign principal and secondary diagnoses, procedures and E&M codes
- Coders must maintain productivity & quality standards.
- Managed accurate data entry for legal documents using advanced software tools.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Scanned documents and saved in database to keep records of essential organizational information.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Demonstrated versatility in handling multiple software platforms simultaneously, adapting quickly to new technologies as they emerged.
Administration Assistant
Broader Corporate
Houston, TX, United States
03.2020 - 04.2024
- Trained new staff on administrative processes, fostering a collaborative team environment.
- Maintained accurate filing systems, enhancing document retrieval efficiency and compliance.
- Coordinated meetings and appointments, optimizing executive schedules for maximum productivity.
- Managed daily office operations, ensuring efficient workflow and communication across departments.
- Prepared comprehensive reports and presentations, utilizing advanced software tools for data visualization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted organizational culture initiatives by planning engaging events such as employee recognition programs or team-building activities.
- Analyzed workforce data to identify trends, informing decision-making for talent management strategies.
Bus Attendant SPECIAL NEEDED
CFISD Bus Transportation
Cypress, TX, United States
10.2022 - 11.2023
- Ensure safe, respectful transportation for students with special needs by assisting with boarding, securing seatbelts, and managing behavior.
- Ensured student safety during boarding and disembarking processes.
- Assisted drivers in maintaining on-time schedules and route adherence.
- Monitored passenger behavior, promoting a respectful environment.
- Communicated effectively with students, parents, and school staff regarding transportation needs.
- Enforced Texas safety guidelines for passenger transportation to keep children safe and driver free of distraction.
Customer Service Representative
Software Galaxy Systems
Houston, TX
10.2021 - 01.2022
- Initiate outreach efforts, face-to-face, related to targeted preventive health, maternity, care transitions and chronic condition initiatives.
- Educate member(s) on the importance of targeted preventive health services, assess opportunity for care management intervention and make appropriate referrals, including referrals to the Behavioral Health Managed Care Organization (BHMCO) as needed.
- Contact member(s), providers, and community agencies to coordinate access to preventive health services.
- Develop a rapport with members and community centers to establish a supportive relationship which empowers members to take an active role in their health and wellness.
- Assist members with completing a Health Risk Assessment, identifies/providing direction to managing healthcare barriers (i.e., knowledge deficit, transportation, financial), scheduling appointments, and answering questions.
- Collaborate with human services providers such as Head Start Programs, WIC, community centers.
Heavy Machinery Operator
Office Depot
Houston, TX
06.2018 - 08.2019
- Load, unload and secure product to ensure customers receive clean and damage free merchandise
- Deliver product to customer locations meeting established delivery goals
- Collect and track customer returns within a specified time frame
- Operate delivery vehicles in a safe and lawful manner.
Manager
Frenchy's Chicken
Houston, TX
04.2016 - 11.2018
- Oversaw daily operations, ensuring adherence to food safety and quality standards.
- Developed and implemented training programs for staff to enhance service efficiency.
- Streamlined inventory management processes, reducing waste and optimizing supply chain logistics.
- Led team meetings to align goals, boost morale, and improve communication among staff.
- Managed and motivated employees to be productive and engaged in work.
Customer Service Representative
Associate Representative
03.2015 - 04.2018
- Receive and respond to customer inquiries, complaints or sales/promotional opportunities for CenterPoint Energy gas and/or electric customers in a fast paced, high call volume environment
- Performs direct customer contact through various channels including phone, email and chat
- Respond to all questions relating to all Company customer service inquiries via verbal and/or written communication with a focus on one call resolution.
Education
Associate of Science - Long Term Care ADMINISTRATION
Colorado State University
Colorado Springs, CO12.2026
Phlebotomist Technician - undefined
ACCU DRAW
01.2026
Certificate - Medical&Billing Coding
Ashworth College
08.2024
Health Administration
Ashworth College
Norcross, GA05.2021
High School Diploma -
James Madison High School
Norcross05.2009
Skills
- Patient Care (Experienced)
- Medical Coding
- Data Entry
- Customer Service
- Healthcare
- Communication
- Transportation
- Medication Management
- Patient Assessment
- Meal Preparation
- Mobility Assistance
- Companionship
- Adaptive Skills
- Customer services (Experienced)
- Management (Experienced)
- Medical (Experienced)
- Phlebotomist
- Medical Terminology
- Venipuncture collection
- Specimen Handling and Labeling
- Infection Control and Safety Protocols
- Time Management in clinical
- Patient care
- Vital signs monitoring
- First aid and safety
- Care plan management
- Recording vital signs
- Client documentation
- Schedule management
- Medical charting
- Progress documentation
- Safety procedures
- Infection control
- Clinical documentation and reporting
- Certified in CPR/AED
- HIPAA compliance
- Blood glucose monitoring
- DOT
Accomplishments
- Demonstrated ability to manage and maintain patient records in compliance with HIPAA and OSHA Bloodborne Pathogens standards, ensuring accurate and timely documentation in Electronic Medical Records (EMR).
- Proven expertise in following safety protocols and infection control procedures, consistently maintaining a sterile and safe environment for both patients and healthcare staff.
Certification
- Medical Billing Coding, Georgia FEBRUARY 2025 — OCTOBER 2025
- Long Term Care Administration, Colorado Springs MARCH 2025 — MAY 2026
- Cna, Houston MAY 2025 — AUGUST 2025
- Phlebotomist , Houston JANUARY 2025 — JANUARY 2026
- CPR
- Virtual Signs & Patient Care CERTIFICATION
- OSHA Blood BORNE Pathogen
Languages
English
Timeline
Operator Metro Lift
Transdev Transportation
05.2025 - 06.2026
Certified Nursing Assistant
Amazing Grace Hospice Care
02.2025 - 08.2025
Medical Coder
MiraMed Global Service
09.2024 - 03.2025
Data Entry Specialist
ABC Legal Services
06.2024 - 02.2025
Bus Attendant SPECIAL NEEDED
CFISD Bus Transportation
10.2022 - 11.2023
Customer Service Representative
Software Galaxy Systems
10.2021 - 01.2022
Administration Assistant
Broader Corporate
03.2020 - 04.2024
Heavy Machinery Operator
Office Depot
06.2018 - 08.2019
Manager
Frenchy's Chicken
04.2016 - 11.2018
Customer Service Representative
Associate Representative
03.2015 - 04.2018
Phlebotomist Technician - undefined
ACCU DRAW
Associate of Science - Long Term Care ADMINISTRATION
Colorado State University
Certificate - Medical&Billing Coding
Ashworth College
Health Administration
Ashworth College
High School Diploma -
James Madison High School