Evette Vazquez
Manchester
Summary
Well-qualified position with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
17
17
years of professional experience
Work History
Medical Imaging
Manchester Memorial Hospital
2021.12 - Current
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Patient Flow Coordinator/ Patient Support (Dispatcher)
Crothall Healthcare (Compass)
2017.01 - 2021.12
- Communicate on the telephone, accurately take messages, high customer service volume internal/external, focus on quality care and teamwork, collaborate with nurses and techs, maintain a clean, orderly, safe environment, consistently demonstrate proficient data entry skills, maintain confidentiality in a professional manner with patients.
- Contributed to the development of hospital policies and procedures related to patient flow management.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for complex patients.
- Streamlined communication between departments, optimizing patient care and staff productivity.
- Managed bed availability by monitoring capacity levels daily, adjusting resources as needed to accommodate fluctuations in demand.
- Ensured continuity of care through thorough hand-offs between shifts, minimizing delays or gaps in service delivery.
- Assisted in staff training initiatives, sharing best practices for efficient patient flow coordination with colleagues.
- Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
- Increased patient satisfaction with timely updates on appointment schedules and wait times.
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
- Maintained a safe environment for patients, conducting regular safety checks throughout the facility.
Patient transport/ Bed Express/ Equipment Express/ Environmental Services
Hartford Hospital
2014.01 - 2017.01
- Transporting patients by assisting with lifting patients off the bed, moving them to and from special services and treatment areas, and operating rooms using wheelchairs and moveable beds or stretchers
- Help deliver equipment/beds to the units when requested; assist with cleaning rooms using disinfected materials.
- Enhanced patient comfort by providing compassionate care and timely transport services.
- Received recognition for exceptional attendance record and punctuality, demonstrating dedication to the role.
- Maintained a clean and organized work environment, contributing to overall patient satisfaction.
- Increased efficiency of hospital operations by promptly responding to transport requests and accurately documenting all transfers.
Cashier
The Home Depot
2012.01 - 2014.01
- Operate cash register, customer service, handle customer transactions, maintain a balanced cash register, ensure station is clean, check prices and quantities for accuracy, collect and process payment, and scan items for purchase.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Cashier
Restaurant Depot
2009.01 - 2011.01
- Operate cash register, customer service, handle cash transactions, receive and process all payments according to standard procedures, scan products and fix scanning issues, process credit and debit.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier/Assistant Manager
Family Dollar Store
2009.01 - 2009.01
- Handle customer transactions, maintain a balanced cash register, responsible for opening/closing store, responsible for deposit brought to the bank, stocking shelves, unloading the truck with merchandise, ensure station is clean.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
Room Attendant
Hartford Hilton Hotel
2008.01 - 2009.01
- Maintain designated hotel rooms clean on a daily basis, ensuring customer satisfaction during their stay, handle duties with low supervision, properly communicate with guests, replenish supplies, clean bathrooms and public areas, and attend to the needs of the guests.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Fox Institute of Business
12.2007
Carrero Center for Career, Inc.
12.2005
A.I. Prince Technical High School
12.2003
Skills
- Healthcare Systems Understanding
- Customer Service
- Patient Communication
- Patient Safety
- Patient confidentiality
- Bedside manner
- Professionalism and Ethics
- Multitasking Abilities
References
Available Upon Request
Timeline
Medical Imaging
Manchester Memorial Hospital
2021.12 - Current
Patient Flow Coordinator/ Patient Support (Dispatcher)
Crothall Healthcare (Compass)
2017.01 - 2021.12
Patient transport/ Bed Express/ Equipment Express/ Environmental Services
Hartford Hospital
2014.01 - 2017.01
Cashier
The Home Depot
2012.01 - 2014.01
Cashier
Restaurant Depot
2009.01 - 2011.01
Cashier/Assistant Manager
Family Dollar Store
2009.01 - 2009.01
Room Attendant
Hartford Hilton Hotel
2008.01 - 2009.01
Fox Institute of Business
Carrero Center for Career, Inc.
A.I. Prince Technical High School
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