Overview
Work History
Skills
Certification
Languages
Timeline
ResearchAssistant

Evette M Tejada

Orlando,FL

Overview

25
25
years of professional experience
4
4

Certifications

Work History

Project Manager & Retail Supervisor

Advent Health Orlando
11.2023 - Current
  • Zendesk Order Management: Led the implementation and optimization of Zendesk order management processes, ensuring seamless integration with AdventHealth’s customer service and operational systems.
  • Data Management & Reporting: Utilized Zendesk analytics and reporting tools to monitor key performance indicators (KPIs), track order status, analyze trends, and provide actionable insights to improve overall order management efficiency.
  • Stakeholder Communication: Acted as the primary point of contact for all order-related queries, ensuring timely communication with internal teams, vendors, and stakeholders regarding order status, issues, and improvements.
  • Incident & Escalation Management: Led efforts to resolve complex or escalated order issues, coordinating with relevant teams to ensure quick resolution and customer satisfaction.
  • Store Operations & Sales Support: Supervised daily store operations, including inventory control, merchandising, loss prevention and employee development. Monitored sales metrics and implemented strategies to exceed revenue goals, resolved customer escalations promptly, and led initiatives that improved operational efficiency.

Le Chateau Brocante

Antique Dealer & Shop Owner
03.2019 - 01.2024
  • Antique Shop Ownership & Interior Design Consulting: Curated and managed a collection of rare antiques, providing personalized interior design consultations to clients by blending unique pieces with custom design solutions.
  • Inventory Sourcing & Profitability: Sourced high-quality antiques from estate sales, auctions, and private vendors, negotiating prices to ensure profitability and integrating them into tailored design projects for clients.
  • Customer Education & Service: Delivered expert advice on the history, condition, and value of antiques, while offering interior design solutions that complemented clients' aesthetic and functional needs.
  • Business Operations & Financial Management: Managed all aspects of the shop, including pricing, sales, marketing, and financials, ensuring business growth and consistent profitability.
  • Logistics & Collaboration: Managed sales processing, deliveries, and shipping, while collaborating with other dealers and businesses for joint promotions and special events, furthering brand recognition.

Calico Corners

Multi Unit Store Manager
01.2016 - 04.2019
  • Multi-Unit Store Management: Oversaw daily operations across multiple locations, maintaining high standards of customer service, store presentation, and product availability to ensure a positive shopping experience.
  • Team Leadership & Development: Led a team of sales associates, providing training, performance feedback, and motivation to meet sales goals, while fostering a collaborative work environment.
  • Inventory & Product Management: Managed inventory, ordering, and replenishment to meet customer demand, ensuring optimal stock levels across locations.
  • Sales Growth & Merchandising: Drove sales by implementing effective merchandising, promotional campaigns, and strategic product placement tailored to local trends.
  • Performance Analysis & Improvement: Analyzed sales performance and market trends to identify opportunities for operational improvements and enhanced profitability.

Room 121 Events

Owner - Event Director
11.2014 - 01.2016
  • Event Production & Travel Coordination: Founded and operated Room 121 Events, a full-service event production company specializing in weddings, corporate events, and private celebrations, while coordinating travel logistics for destination events.
  • Event Design & Logistics: Managed all aspects of event production, including concept creation, vendor coordination, travel arrangements, and on-site management, ensuring smooth execution from start to finish.
  • Client Relationship Management: Built a strong reputation for delivering personalized, high-quality events tailored to client needs and budgets, leveraging a broad network of industry professionals for seamless service.
  • Team Leadership & Development: Led a team of planners and designers, providing training, mentorship, and strategic guidance to ensure consistent event quality and client satisfaction.
  • Business Growth & Marketing: Expanded the business through client referrals, strategic marketing, and event promotions, leading to sustained growth and a loyal client base.
  • Event Production for Platinum Bridal Showcase: Produced one of Miami’s premier bridal events, overseeing logistics, vendor outreach, and marketing efforts, while coordinating travel and accommodations for participating vendors and guests. Increased attendance year-over-year, establishing the event as a top industry showcase.

Skills

  • Project Management & Process Improvement
  • Customer Service Excellence & Sales Support
  • Zendesk Order Management & Automation
  • Inventory Control & Product Merchandising
  • Team Leadership & Training
  • Data Analysis & Reporting
  • Event Planning & Coordination
  • Travel Specialist & Logistics Planner
  • Budgeting & Financial Management
  • Vendor Relations & Negotiation

Certification

  • Certified Sales Professional (CSP)
  • Project Management Professional (PMP)
  • Leadership Development Professional (LDP)
  • Regional Sales Management (RSM)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Project Manager & Retail Supervisor

Advent Health Orlando
11.2023 - Current

Le Chateau Brocante

Antique Dealer & Shop Owner
03.2019 - 01.2024

Calico Corners

Multi Unit Store Manager
01.2016 - 04.2019

Room 121 Events

Owner - Event Director
11.2014 - 01.2016

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Evette M Tejada