Esveydy Medina
Yuma,AZ
Summary
Dedicated and organized individual with several years of experience with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in any fast-paced, high-pressure environment. Self-motivated team player capable to quickly adapt. Dynamic and reliable with exceptional customer service and communication skills.
Overview
10
10
years of professional experience
Work History
Shift Manager
Love's Travel Stop
Yuma, AZ
08.2015 - 05.2024
- Retail, customer service, meeting our goal of speed by working together as a team
- Cash control, time management, customer service, ability to provide leadership within an organization, and problem solving
- Day to day operations such as, orders, inventory, payroll, lottery, and cash-handling
- Daily end of day operations
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Managed scheduling, training and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
DDD Provider
Family Partners LLC
Yuma, AZ
06.2019 - Current
- Working closely with children with developmental disabilities by providing support and services upon need based on our state's guidelines
- Supporting parents and assisting at home to achieve goals which will lead to self-directed and healthy individuals.
- Organized leisure activities for clients that are tailored to their individual needs and interests.
- Maintained records of client care including daily logs, progress notes, incident reports.
- Provided assistance with daily living activities, such as bathing, dressing, and grooming.
- Promoted independence among disabled individuals through encouraging them to perform tasks independently whenever possible.
- Facilitated communication between clients and family members by providing emotional support when needed.
Server
Desert Hills Restaurant
Yuma, AZ
01.2015 - 05.2015
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
HS Diploma -
Cibola High School
05-2015
Skills
- Customer Service
- Inventory Management
- Retail Operations Management
- Staff Management
- Invoice Processing
- Communication Skills
- Strategic Thinking
- Adaptability
- Bilingual
- Building relationships
Languages
Spanish
Native/ Bilingual
Timeline
DDD Provider
Family Partners LLC
06.2019 - Current
Shift Manager
Love's Travel Stop
08.2015 - 05.2024
Server
Desert Hills Restaurant
01.2015 - 05.2015
HS Diploma -
Cibola High School
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