Evgeniia Serdobintseva
Brooklyn,NY
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Talented Kitchen Manager successfully monitors inventory, leads teams and handles food. Trains and supervises kitchen personnel on proper cooking techniques. Schedules preventive maintenance and repairs to maintain kitchen equipment in good working condition. Highly skilled Bank Operations Manager with broad experience in managing banking operations, compliance, and risk management. Strong leadership skills achieved through directing teams to meet strategic objectives while maintaining high customer satisfaction. Skilled in streamlining processes and systems to increase efficiency. Made significant impact by improving operational workflows, reducing costs, and enhancing the overall customer experience in previous roles.
Overview
7
7
years of professional experience
Work History
Catering Server
FIESTA GROUP-New York, NY
New York, NY
02.2024 - Current
- Work at private dinners and events
- Table setting and assisting the chef in cooking
- Work at field fairs with a cash register.
- Communicated effectively with co-workers to ensure smooth operation during events.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
Assistant Kitchen Manager
The Superhero Box-New York, NY
New York, NY
05.2023 - 06.2024
- Followed health and safety guidelines for food preparation and service.
- Assisted in the preparation of all menu items, including salads, appetizers, and entrees.
- Organized all storage areas in an efficient manner to maximize space utilization.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Maintained cleanliness of work areas throughout shift.
- Cleaned and sanitized frequently to maintain health code standards.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
Server/Cashier/Barista
Chocolate-Москва
Moscow
01.2021 - 10.2022
- Serving food and beverages promptly with focused attention to customer needs, explaining menu items and suggested appropriate options for food allergy concerns; cultivating warm relationships with regular clients.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
Sales Manager
Sberbank of Russia-Москва
Moscow
05.2020 - 10.2022
- Consulting and selling bank products to clients; maintaining high standards of care and service; cash service; solving problems and saving clients.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Identified and developed new markets for products or services.
- Created and presented monthly reports to management on sales performance.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Established relationships with key clients, while maintaining existing customer base.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
- Performed sales consultations and educated clients on products and services.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Coached, developed and motivated team to achieve revenue goals.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Sales Manager
MediaMarkt
Ekaterinburg
10.2017 - 04.2022
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Executed strategic sales plans to expand customer base and revenue.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Maintained accurate records of all transactions between customers and company representatives.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Established relationships with key clients, while maintaining existing customer base.
- Coached, developed and motivated team to achieve revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
Master's degree - Jurisprudence
University of the Ministry of Internal Affairs
Липецк07.2008
Skills
- Kitchen Experience
- Food Preparation
- Cooking
- Serving Experience
- Sales
- Problem solving
- Communication skills
- Restaurant experience
- Food Service
- Customer service
- Food safety
- Meal preparation
- Serving
- Culinary experience
- Sales Management
- Pricing
- Banquet Experience
- Conflict Management
- Management
- Supervising experience
- Team management
- Food industry
- Hospitality
- Retail Sales
- Management Experience
- Catering Experience
- Merchandising
- Inventory Control
- Lead Generation
- Customer Service
- Product and service knowledge
- Relationship Building
- Strategic Planning
- Post-sales support
- Staff Training
- Customer Success Management
- Territory Growth
- Closing sales
- Contract Negotiations
- Product and Service Sales
- Promotional planning
Additional Information
Excellent communication and presentation skills;
Result-oriented;
Ability to work in a team;
Ability to self-learn and analyze the results of your work;
Stress resistance;
Active life position.
Excellent skills in sales, customer service and conflict resolution. I have completed large number of courses and training programs that I actively use in my work.
List of courses:
Telemarketing - telephone sales
Customer-oriented service
Customer retention
Successful sales
Working with key clients
Sales management
Work with objections
Active sales
Languages
English
Professional
French
Elementary
Spanish
Elementary
Timeline
Catering Server
FIESTA GROUP-New York, NY
02.2024 - Current
Assistant Kitchen Manager
The Superhero Box-New York, NY
05.2023 - 06.2024
Server/Cashier/Barista
Chocolate-Москва
01.2021 - 10.2022
Sales Manager
Sberbank of Russia-Москва
05.2020 - 10.2022
Sales Manager
MediaMarkt
10.2017 - 04.2022
Master's degree - Jurisprudence
University of the Ministry of Internal Affairs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Assessments
- Work style: Reliability, Proficient, 03/01/24, Tendency to be reliable, dependable, and accountable at work
- Cooking skills: Basic food preparation, Proficient, 03/01/24, Preparing food, using cooking equipment, and converting ingredient measurements
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