Evgeniya Miller
Sunbury,Ohio
Summary
Dynamic pharmacy professional with a proven track record at Kroger, excelling in drug inventory management and customer service. Adept at fostering team collaboration and maintaining ethical integrity, ensuring compliance with industry standards, and delivering exceptional patient care.
Overview
21
21
years of professional experience
Work History
Pharmacy Intern
Kroger
01.2025 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels by organizing stock and conducting regular audits.
- Documented patient information and medication records efficiently.
- Collaborated with team members to ensure compliance with safety protocols.
- Contributed to pharmacy team cohesiveness by offering support and guidance to pharmacy technicians, creating a positive work environment for all staff members.
- Engaged patients in immunizations and administered vaccines.
- Participated in B2B clinic and drug take-back day events.
- Performed biometric screening,
- Completed clinical tasks on a daily basis.
Lead Pharmacy Technician
Kroger
01.2020 - 01.2025
- Supervised pharmacy technicians, providing guidance on best practices in pharmaceutical processes and procedures, and coordinated day-to-day assignments.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Administered vaccines.
- Continuously engaged customers in immunization and auto refill programs.
Pharmacy Technician
Kroger
01.2016 - 01.2020
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Manager
Apteka Na Voikovskoy
01.2009 - 12.2013
- Oversaw daily pharmacy operations, ensuring compliance with regulations and quality standards.
- Led and trained pharmacy staff in medication management and customer service best practices.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Analyzed prescription trends to inform purchasing decisions and optimize product offerings.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Played an active role in the hiring process, identifying top talent that contributed to the team''s success in providing outstanding pharmaceutical care services.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Ensured regulatory compliance by staying current on industry standards and maintaining accurate documentation for audits.
- Increased revenue through effective promotions and marketing strategies.
- Oversaw procurement processes to ensure adequate stock levels while minimizing waste from expired products.
- Expanded business opportunities by cultivating partnerships with local medical facilities and organizations.
- Contributed to significant growth in pharmacy revenue by expanding range of services offered.
Pharmacy Manager
A5 Pharmacy
09.2007 - 09.2009
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Reduced medication waste and disposal costs by implementing effective stock rotation system.
- Fostered culture of continuous improvement, encouraging staff to participate in workshops and seminars.
- Maintained safe work environment by adhering to safety protocols and guidelines.
Pharmacist
A5 Pharmacy
09.2006 - 09.2007
- Conducted patient consultations providing medication therapy management and education.
- Evaluated prescription orders verifying accuracy and appropriateness of dosage regimens.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
Pharmacist
Zdravushka
08.2004 - 08.2006
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Supervised and coached team of pharmacy technicians and trainees.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Education
Bachelor of Science - Pharmacy
Piatigorsk State Pharmaceutical Academy
Pyatigorsk, Russia07-2004
Skills
- Attention to detail
- Interpersonal skills
- Science and math
- Problem solving
- Ability to multitask
- Drug inventory management
- Immunization administration
- Ethical and professional integrity
- Time management
- Adaptability
- Customer service orientation
- Critical thinking
Languages
Russian
Native or Bilingual
Timeline
Pharmacy Intern
Kroger
01.2025 - Current
Lead Pharmacy Technician
Kroger
01.2020 - 01.2025
Pharmacy Technician
Kroger
01.2016 - 01.2020
Pharmacy Manager
Apteka Na Voikovskoy
01.2009 - 12.2013
Pharmacy Manager
A5 Pharmacy
09.2007 - 09.2009
Pharmacist
A5 Pharmacy
09.2006 - 09.2007
Pharmacist
Zdravushka
08.2004 - 08.2006
Bachelor of Science - Pharmacy
Piatigorsk State Pharmaceutical Academy