EVIA GAITAN
Eugene
Summary
Adaptable self motivated individual with 10+years of experience with wide range of talents from travel retail to financial accounting. Additional experience in assisting various department due to staffing shortages. Fast-learner with interest in developing new skills to better support company staff and management.
Overview
20
20
years of professional experience
Work History
Inventory Manager
Security Solutions Group
03.2022 - 03.2024
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Developed accurate forecasting models to predict future inventory needs and inform purchasing decisions.
- Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.
- Optimized supply chain processes by collaborating with suppliers, distributors, and transportation providers for seamless inventory management.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication.
- Developed and maintained comprehensive reporting tools to provide management with relevant data on inventory performance, trends, and areas for improvement.
- Analyzed inventory data to identify and address stock discrepancies. Recorded information, shortages, and discrepancies to keep records current and accurate.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Participated in regular cycle counts to confirm accuracy of inventory records, thereby, maintaining sufficient inventory levels to meet customer demands at all times.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Mastered key duplication techniques by assisting experienced locksmiths in various tasks and projects.
- Developed proficiency with various hand tools and power tools used in locksmithing tasks, allowing for efficient and precise work.
- Contributed to a reduction in service call response time by efficiently managing inventory of supplies and equipment needed for on-site jobs.
- Used devices to open door locks without keys.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
MAR/WAR Account Cordinator
Pape Group, Inc.,
07.2021 - 08.2021
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reported financial data and updated financial records in ledgers and journals.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Checked issued credit documents for errors and accuracy while updating in Tandem.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Parts Counter I
Papé Group
05.2019 - 07.2021
- Researched vehicles and parts via physical catalogs and electronic means.
- Moved tractor parts to designated bays for deliveries using pallet jacks and/or forklift equipment while overseeing safety procedures.
- Identified specific replacement parts to meet customers' needs, and recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Processed and reshelved return orders, checking for discrepancies, potential usage and working issues.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 50+ lbs pounds.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Ordered parts for customers, repair shops and parts department for use in sales and maintenance of equipment.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
CO Inbound Customer Service Agent
Royal Caribbean Cruises LTD.
05.2017 - 03.2019
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Bi-Lingual Quality Assurance Specialist
Seterus Inc, LBPS & Wilshire Credit Corp
08.2008 - 04.2017
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
- Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Monitored government regulations and standards to provide alignment with company policies and procedures.
- Assisted team leaders by providing status and performance reports with information on areas for improvement.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Bi-Lingual Customer Service / Help Desk Agent
Wilshire/ Seterus, Inc., IBM Integrated Systems
08.2006 - 08.2008
- Answered average of 30+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed debit and credit card and electronic check payments.
- Effectively communicated with customers about account changes, new escrow payments and potential mortgage refinancing.
- Investigated and resolved accounting, service and delivery concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Bolstered customer retention by creating and offering unique refinancing options and inspiring interest in lower interest rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Recorded actions taken, issues resolved and updated all electronic information to effectively manage customer accounts.
Customer Service Supervisor
Walmart Supercenter
09.2004 - 08.2006
- Coached employees through day-to-day work and complex problems.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Standardized office structures and processes to promote collaboration and increased performance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained newly hired cashier team members in upselling techniques.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Education
GED -
Benton Community College
Albany, OregonAssociate of Arts Degree - Business Accounting
Pioneer Pacific College
Wilsonville, Oregon03.
Skills
- Interpersonal
- Critical Thinking
- Problem Solving
- Customer Service
- Team Work
- Accounting
- Communication
- Empathy
- Language: Spanish/English
- Loyalty
- Adaptability
- Technical Literacy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Inventory Manager
Security Solutions Group
03.2022 - 03.2024
MAR/WAR Account Cordinator
Pape Group, Inc.,
07.2021 - 08.2021
Parts Counter I
Papé Group
05.2019 - 07.2021
CO Inbound Customer Service Agent
Royal Caribbean Cruises LTD.
05.2017 - 03.2019
Bi-Lingual Quality Assurance Specialist
Seterus Inc, LBPS & Wilshire Credit Corp
08.2008 - 04.2017
Bi-Lingual Customer Service / Help Desk Agent
Wilshire/ Seterus, Inc., IBM Integrated Systems
08.2006 - 08.2008
Customer Service Supervisor
Walmart Supercenter
09.2004 - 08.2006
GED -
Benton Community College
Associate of Arts Degree - Business Accounting
Pioneer Pacific College
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