Evia Osazuwa
Houston,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Houston, Texas
07.2020 - Current
- Managed daily operations of sales department, including supervision of staff members.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed and implemented administrative procedures to maximize efficiency.
Case Manager
Human Resources Administration
New York, NY
07.2019 - 02.2022
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Counseled clients on available resources within the community that could help meet their needs.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Pharmacy Technician
Walgreen's Pharmacy
New York, NY
03.2018 - 07.2020
- Helped pharmacists in accurately dispensing prescriptions and over-the-counter medications.
- Developed and implemented sales strategies to increase market share of product portfolio.
- Performed ongoing review of customer accounts to ensure satisfaction with products and services offered.
Sales Associate
Walgreen's Pharmacy
New York, NY
10.2014 - 03.2018
- Built relationships with customers to encourage repeat business.
- Up sold additional items based on customer interests and needs..
- Attended industry conferences and trade shows, generating 50 new leads, and expanding the customer base by 15%.
- Utilized active listening and problem-solving skills to resolve customers' issues and inquiries promptly, maintaining a 98% customer satisfaction rating.
Education
MBA -
Long Island University
Brooklyn, NY05-2022
Bachelor of Science - Biology
Medgar Evers College
Brooklyn, NY05-2016
Associate of Science - Chemistry
Bronx Community College
Bronx, NY05-2014
Skills
- File management
- Regulatory compliance
- Memo preparation
- Relationship building and networking
- Market analysis and research
- Presentation and communication
- Negotiation and Contract Management
- Pharmacy management
- Pharmaceutical sales
- Sales and marketing strategy
- Training and mentoring
- Drug safety
- Business operations understanding
- Records management systems
- Accounting support
Certification
- Certified Sales Professional
- Certified Pharmacy Technician ( PTCB) - 2020
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
07.2020 - Current
Case Manager
Human Resources Administration
07.2019 - 02.2022
Pharmacy Technician
Walgreen's Pharmacy
03.2018 - 07.2020
Sales Associate
Walgreen's Pharmacy
10.2014 - 03.2018
MBA -
Long Island University
Bachelor of Science - Biology
Medgar Evers College
Associate of Science - Chemistry
Bronx Community College
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