Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Evian Thomas

Evian Thomas

Richmond,VA

Summary

SALES AND CLIENT SERVICES LEADER Dedicated and influential sales and client services leader with a passion to help clients in various industries to achieve their goals through a consultative sales and service relationship. Recently acquired certification in Business Development Representative with an emphasis on technical and software services sales. Proven track record identifying prospects, responding to client inquiries, clarifying client objectives, preparing research, data, and reports, coming up with sound solutions, and carefully following through on complex processes with multiple stakeholders to exceed client expectations. Consistently exceeds expectations by focusing on the development of relationships, processes, and tools, with an emphasis on client satisfaction. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Demonstrated success identifying prospects and converting leads into customers.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Agent

VIRGINIA CAPITAL REALTY
06.2018 - Current
  • Selected out of 25 potential candidates recognized as a Rising Star within 1 of the 10 real estate brokerage firms in Central Virginia
  • Noted for exceptional performance during the first year in sales
  • Ensured clients gained the best information through transparency, dedication and drive to exceed expectations! Prospected and worked for multiple high earning clients
  • Accomplished getting the clients' goals fulfilled
  • Honored with the "Good Neighbor" award for sustained success in marketing and selling Virginia Capital Realty's REO properties.

Sales Representative

Journey, Health, And Lifestyle
05.2023 - 01.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Patient Access Representative

ORTHOVIRGINIA
01.2020 - 01.2021
  • Scheduled orthopedic visits for new and current patients with doctors in a range of specialties in 32 locations throughout Virginia
  • Coordinated inbound and outbound calls to serve as a liaison between patients, specialty practices offices, medical professionals, insurance companies ensuring all stakeholders were served to achieve successful outcomes
  • Full operating capability with Epic Scheduling System
  • Ensured compliance with HIPAA regulations
  • Recognized with numerous good customer service achievements.

Patient Access Coordinator

ENVERA HEALTH
04.2017 - 03.2018
  • Assisted family practices within the Bon Secours Health System scheduling doctor's visits, making sure patients were prepared with all information required for each appointment, communicating with insurers
  • Took calls from a wide variety of third-party groups related to patient information, while following HIPPA guidelines
  • Delivered work in a timely and efficient manner making sure that patients and practices are in good shape with all relevant documentation, directions, time, and accessibility.

Enterprise Scheduler

BON SECOURS
09.2015 - 03.2017
  • Served as a liaison between nurses, patients and medical facilities in scheduling imaging appointments which included MRIs, Biopsies, Ultrasounds, CT scans, etc
  • For a large medical system
  • Exercised great customer service and fluid communication with medical staff, patients, and colleagues
  • Displayed excellent accountability and team work particularly with increased workload when the team had a reduction in schedulers
  • Answered inbound calls from work queue; recognized by management for consistently providing outstanding patient services.

Team Lead

SWEET FROG
08.2015 - 11.2016
  • Functioned as team shift supervisor who motivated, led and managed the work of 6 different employees
  • Created a family friendly and fun environment for customers coming into the store
  • Worked directly with operations manager reporting on store function and condition.

Title One Tutor- Teacher, Summer Positions while in school

RICHMOND PUBLIC SCHOOLS
06.2012 - 08.2013
  • Served as a positive young adult role model for summer school children through coursework support and mentoring
  • Involved in a big brother role, bridging the learning gap for some of the kids entering their school year
  • Recognized by colleagues for leadership and mentoring ability.

Education

Business Management

Old Dominion University

Bachelor Of Business Administration - Business Administration And Management

Virginia State University
Petersburg, VA

Skills

  • Interpersonal Skills
  • Avid Listener
  • Salesforce
  • Negotiation
  • Consultative Selling
  • Customer Relationship Management Systems (CRM)
  • HubSpot

Certification

Business Development Representative in Technology & Software Services, CourseCareers, 2024

Timeline

Sales Representative

Journey, Health, And Lifestyle
05.2023 - 01.2024

Patient Access Representative

ORTHOVIRGINIA
01.2020 - 01.2021

Sales Agent

VIRGINIA CAPITAL REALTY
06.2018 - Current

Patient Access Coordinator

ENVERA HEALTH
04.2017 - 03.2018

Enterprise Scheduler

BON SECOURS
09.2015 - 03.2017

Team Lead

SWEET FROG
08.2015 - 11.2016

Title One Tutor- Teacher, Summer Positions while in school

RICHMOND PUBLIC SCHOOLS
06.2012 - 08.2013

Business Management

Old Dominion University

Bachelor Of Business Administration - Business Administration And Management

Virginia State University
Evian Thomas