Eviana Mojica
Seymour
Summary
Dynamic Customer Service Representative with extensive experience at Home Depot, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through effective complaint handling and active listening. Skilled in data entry and proficient in Microsoft Excel, consistently delivering exceptional service and fostering loyalty among clients.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Home Depot
08.2022 - Current
- Assisted customers with product inquiries and order tracking, fostering a positive shopping experience.
- Managed inventory levels, ensuring stock availability and accurate merchandise displays.
- Resolved customer complaints effectively, enhancing satisfaction through tailored solutions.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Provided training to new staff on customer service protocols and store policies, promoting consistency in service delivery.
- Implemented feedback mechanisms to gather customer insights, driving improvements in service offerings.
- Maintained knowledge of product features and promotions, enabling informed recommendations to customers.
- Coordinated with management to address operational challenges and improve workflow efficiency across departments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Marine Biology
Housatonic Community College
Bridgeport, CTHigh School Diploma -
Ansonia High School
Ansonia, CT06.2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Follow-up skills
- Call management
- Paperwork processing
- Order processing
- Team development
Timeline
Customer Service Representative
Home Depot
08.2022 - Current
Marine Biology
Housatonic Community College
High School Diploma -
Ansonia High School