Evidence Ntuk
Fort worth
Summary
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
First Command
01 2024 - Current
- Responded to inbound calls and make outbound calls to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Conducted follow-up calls to ensure complete satisfaction after issue resolution or product purchase completion.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Customer Service Agent
Alight Solutions
09 2023 - 12 2023
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Facilitated communications through management of inbound and outbound customer calls.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Actively participate in team huddles
Chargeback Specialist
Neighborhood credit union
05.2022 - 07.2023
- Responsible for processing incoming ATM and Visa Debit card disputes, fraud claims in compliance with Regulation of Visa, and MasterCard Network requirements.
- Responds to each phase of the dispute process which includes, chargebacks, representments, pre-arbitrations, Arbitrations, and Compliance filings.
- Maintains strong working knowledge of all internal and network processing systems and software
- Issue provisional credits, process PC reversals, send letters/correspondence to clients
- Demonstrated respect, friendliness and willingness to help wherever needed.
Call Center Customer Service Representative
Dominion Systems Inc
03 2021 - 02.2022
- Customer Support: Responded promptly and professionally to incoming calls, addressing customer inquiries, resolving problems, and providing accurate information
- Offered guidance,troubleshooting, and assistance to ensure customer satisfaction
- Demonstrated problem-solving skills to resolve conflicts and provide effective resolutions.
- Escalated complex issues to supervisors or relevant departments as required.
- Stayed up-to-date with product updates, new features, and industry trends to provide assistance.
- Actively listened to customer concerns,clarified information, and conveyed solutions clearly and effectively.
- Actively participated in team meetings,training sessions, and coaching programs to enhance skills and performance.
Call Center Representative
UT South Western Medical Center
07 2018 - 02 2021
- Demonstrated ability to deliver outstanding customer service by actively listening, understanding customer needs, and providing appropriate solutions.
- Committed to-ensuring positive experience for patients and healthcare professionals
- Medical Terminology: In-depth knowledge of medical terminology, including common diagnoses, procedures, and medications
- Capable of effectively communicating medical-information and explaining complex concepts to callers in clear and concise manner
- Problem-Solving: Skilled at identifying and resolving customer issues promptly and effectively.
Education
Associate's Degree - Science
Collin College
Skills
- Active Listening
- Computer Skills
- Typing
- Problem Solving
- Microsoft Office Suite
- Language Skills
- Data Entry
- Power Point
- Customer Service Representative
- Multitasking: Proven ability to handle high volume of calls while efficiently managing, scheduling appointments, verifying insurance information, and updating patient records accurately and in timely manner
- Technology: Proficient in using call center software, electronic medical records (EMR) systems
- And customer relationship management (CRM) tools Comfortable navigating various software
- Applications to retrieve and input patient information efficiently
Timeline
Chargeback Specialist
Neighborhood credit union
05.2022 - 07.2023
Customer Service Associate
First Command
01 2024 - Current
Customer Service Agent
Alight Solutions
09 2023 - 12 2023
Call Center Customer Service Representative
Dominion Systems Inc
03 2021 - 02.2022
Call Center Representative
UT South Western Medical Center
07 2018 - 02 2021
Associate's Degree - Science
Collin College
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